Northeast Wisconsin Technical College is a nationally recognized and locally trusted college dedicated to advancing the success of all students and economic vitality of the communities we serve through access, high-quality education, and strategic partnerships.
The community that we serve is home to people with a rich range of backgrounds and experiences. We are committed to supporting an environment where all students and employees thrive and succeed. We believe every team member enriches our organization with unique skills, perspectives, and solutions. We seek applicants who are motivated and equipped to support all students, to work effectively with colleagues from a range of backgrounds, and to build the vibrancy of our community.
You belong here. See why you will love working at NWTC.
Department : Pre-College
Reports To: Supervisor, Adult Education
Travel: 1-2 times per month
LOCATION: Green Bay
STANDARD HOURS: 37.5 Hours per week; 3 days 8:00am - 4:00pm; 2 days 9:00am - 5:00pm; Flexibility required to include other hours, as necessary.
PAY RATE: $23.33 per hour
POSITION SUMMARY
Provide high-level customer service to prospective students, staff, faculty and the general public about the English Language Learner (ELL) and GED®/HSED programs. Assist students in completing paperwork for entry into the GED®/HSED and ELL programs. Enroll students into their prospective courses. Administer tests when necessary. Generate, review, and analyze data to prepare for college, state and federal reporting purposes regarding student goal attainment and student enrollment for FTE’s.
ESSENTIAL FUNCTIONS
Greet internal and external customers, in person or via phone and email, and serve as the liaison between the customer and the appropriate services. Use a variety of translation tools to effectively communicate with non-Native English speaking students.
Respond to students’ personal and academic challenges by connecting them to internal and community resources.
Serve as the primary resource and first contact for GED®/HSED and ELL programs and processes. Collaborate with staff and leadership in other departments and NWTC sites throughout the district to ensure constant sharing of information and seamless onboarding of students.
Notify departments, instructors and students of class schedules, schedule changes, class cancellations, instructor absences and classroom changes. Create and send email/Text campaigns to all enrolled students each term and create class schedule documents to share with faculty and students.
Guide students through the registration process and course enrollment. Explain admission requirements and timelines. Review and update student data to ensure accurate information and successful completion of registration and enrollments.
Collect process and analyze GED®/HSED and ELL attendance data. Create student accounts, process student enrollments, enter student attendance and test scores in the Client reporting system.
Create, maintain and report on student goal attainments, team action plan items, Client reporting and student persistence and completion data.
Assist instructors and students with technology issues and questions (i.e., log in information, navigation) including completion of multi-factor authentication process, learning management system navigation and password reset process.
Develop and maintain documentation to support ELA/HSE/CPB processes and training procedures.
Assist in the design, development, and implementation of Adult Education policies and procedures for efficiency and continuous improvement; participate on project teams as needed.
Administer, grade and interpret results of TABE and TABE CLAS-E tests to advise and assist students with appropriate course placement.
Work collaboratively and collectively with the Adult Education Navigator.
Assist in onboarding and train part-time Adult Education support staff.
POSITION QUALIFICATIONS
Minimum Qualifications
Education
Associate Degree in a business…