Northeast Wisconsin Technical College is a nationally recognized and locally trusted college dedicated to advancing the success of all students and economic vitality of the communities we serve through access, high-quality education, and strategic partnerships.
The community that we serve is home to people with a rich range of backgrounds and experiences. We are committed to supporting an environment where all students and employees thrive and succeed. We believe every team member enriches our organization with unique skills, perspectives, and solutions. We seek applicants who are motivated and equipped to support all students, to work effectively with colleagues from a range of backgrounds, and to build the vibrancy of our community.
You belong here. See why you will love working at NWTC.
Department: Bookstore
Reports To: Manager, NWTC Bookstore
LOCATION: Green Bay
STANDARD HOURS: 8 to 16 hours per week between the hours of 8:00am-4:00pm, Monday through Thursday, and 8:00am-2:00pm on Friday. Flexibility required to work additional hours to meet the needs of our customers and operational workflow during peak times.
STARTING PAY RATE: $18.29 per hour
POSITION SUMMARY
This position assists with customer engagement in the Bookstore. Guidance and support are provided by the full-time team. As the first point of contact for customers, the Customer Engagement Specialist plays a key role in delivering exceptional service by warmly welcoming guests, assisting with purchases and inquiries, and supporting all aspects of daily retail operation. This position ensures the store is inviting, organized, and fully stocked to create a positive and seamless shopping experience. Position is the frontline of the Bookstore Team.
ESSENTIAL FUNCTIONS
Create a positive customer experience by starting with a welcoming greeting, utilizing clear communication skills to ascertain customer needs, and responding to questions throughout each interaction.
Follow cash handling and cash register procedures and policies.
Assist students with course materials questions, retrieving course materials from Bookstore shelves, textbook buyback requests, and payment options. Maintain knowledge of current sales, promotions, policies, and security practices
Answer questions regarding the store and its merchandise, perform general office work, and complete data entry tasks in the Bookstore’s inventory management system.
Assist with the receiving, pricing and shelving of book and merchandise inventory
Maintain the bookstore environment by routinely: stocking merchandise and floor displays; straightening the sales floor; cleaning shelves, counters and floors; and removing trash and recycling.
Assist with picking, packaging, and shipping NWTC Bookstore website orders.
Share customer concerns and requests with the full team to better inform the implementation of additional services or acquisition of additional product lines to elevate the customer experience.
POSITION QUALIFICATIONS
High School Graduate
Basic computer skills
Cash Register and cash handling skills
**An equivalent combination of education and work experience may be considered
Preferred Qualifications
Previous customer service and cash handling experience preferred but not required.
Competency Statement(s)
Our college values and competencies shape how we work and support students every day. All employees are expected to demonstrate our core competencies. Learn more here .
PHYSICAL DEMANDS
Extended Sitting: Ability to sit for extended periods while working on a computer or attending meetings
Mobility: Ability to move around the campus to attend meetings and events
Manual Dexterity: Proficiency in using hands and fingers to handle or operate office equipment, tools, or controls.
Visual and Auditory: Ability to read documents and communicate effectively with students and staff.
Light Lifting: Capability to lift and carry materials weighing up to 25 pounds.
Reasonable Accommodations Statement
To perform this job…