Position Overview
Job Posting Summary
The Epic Bridges Applications Analyst Team Lead is a senior-level analyst responsible for providing expert support for one or more Epic applications or integrated systems. Serving as a subject matter expert, this role leads the design, optimization, maintenance, and support of application workflows, functionality, and system content. In addition to hands-on technical and operational responsibilities, the Team Lead provides guidance and oversight to the application team, partnering closely with leadership to ensure effective system performance, successful project delivery, and alignment with organizational and clinical objectives.
Work Locations:
Remote, Johnson City, NY 13790
Phelps Hall, UHS Binghamton General Campus, Binghamton, NY
There is more than one location associated with this position. This is either because there are multiple openings at different sites, or the successful candidate will be required to float across multiple UHS facilities. Your recruiter and hiring manager will clarify expectations during the interview process.
Primary Work Shift:
Day
Regular Scheduled Weekly Hours:
40
Compensation Range:
$44.77 - $67.15 per hour, depending on experience
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Leadership & Supervisory
Provides leadership to staff that encourages team member empowerment, decision making, and planning to ensure effective, efficient operations, optimizing performance, and continually improving quality in a vastly changing health care environment.
Works in conjunction with their manager to establishes and prepares departmental plans, standards, procedures, and instructions which, contribute to the effectiveness of the department in accordance with organizational goals.
Develops best practices related to integrated build. Represents UHS in industry presentations (HIMSS, UGM, XGM, etc.) communicating innovative design and build to meet health care and business specific policies. Serves as coach to analysts, subject matter expert on tickets, decisions, end to end workflow, future health care regulations and policy that may impact system design and configuration. Facilitates application team meetings.
Able to work independently across multiple applications, making decisions on prioritization of work of analyst team, in conjunction with operational counterparts and leadership team. Identifies creative solutions independently and applies a broad knowledge of application/workflow/integration including those areas outside their primary applications. Provides recommendations on solutions identified while highlighting pros and cons of those solutions.
Independently lead transitions from build or projects including soliciting feedback from peers. Serves as a SME across pillars to efficiently scope projects, track and trend metrics, setup work groups/processes to improve metrics.
Set and redefine priority through governance to increase the application team’s capacity to internal and external demands.
Develops materials independently and leads department wide initiatives including change control, testing initiatives, upgrades, projects and special updates.
Operations Management
Ensures the supported computing environments are maintained and available as appropriate. Responsible for the high availability of systems, technical documentation and execution of recovery plans.
Ensures the team meets operational, project, and customer satisfaction service levels. Establishes productivity guidelines, monitors and adjusts to achieve maximum productivity. Develops, executes and communicates service improvement plans to department and/or customers.
Exhibits strong leadership and problem resolution skills related to supported applications and systems. Assists with resolution of issues with applications and development efforts. Coordinates resolution between multiple teams to solve issues.
Reviews incident tickets for trends. Demonstrates the ability to identify root cause for issues and works with vendor support teams to…