Support AWM, the application that helps manage state highway assets and maintenance work
Hands-on application engineering role supporting our Transport Domain
Wellington, Auckland or Palmerston North based
Te Whiwhinga mahi | The opportunity
NZ Transport Agency | Waka Kotahi (NZTA) is looking for an Application Engineer to support our Transport Domain, with a specific focus on Asset & Work Manager (AWM). AWM is our core enterprise platform for managing state highway assets and associated work, including inspections, maintenance and renewals. You will bring practical application expertise and a focus on sustainable technology operations to help keep this important service running effectively.
Working with product and operations teams, you will implement, configure, monitor and support AWM and its associated integrations to meet business needs. Your work will include releases and deployments, level 2 application support and incident response through to service restoration. You will help ensure reliable application support for the people who manage asset information and maintenance work across the state highway network.
Reporting to the Chapter Lead Engineering, you will contribute your application engineering expertise to the Transport Domain. You will collaborate with technology teams, transport subject matter experts and vendors to maintain operational procedures, manage technology risks and deliver quality support and agreed business outcomes.
As an Application Engineer, the role will see you:
Implement, configure and support AWM to meet Transport Domain business requirements
Collaborate with product and operations teams to deliver application changes and technology product roadmaps for the Transport Domain
Carry out application releases and deployments in line with specifications, and support AWM’s integrations with other enterprise systems
Provide level 2 application support for AWM, investigating incidents and working with teams and vendors through to restoration of services
Manage and monitor day-to-day AWM application operations, ensuring the quality of operations and support meets agreed business outcomes
Develop and maintain operational procedures for AWM and its associated application support processes
Work collaboratively across the technology value chain and manage insourced and outsourced services and resources, including through common capability contracts
You will find out more about the role here – Position Description
Ko koe tēnei | About you
To be successful in this role, you will bring:
Application-specific experience in a complex technology operational environment, with expertise in sustainable technology operations
Practical experience implementing, configuring, monitoring and supporting applications
Relevant application expertise in SaaS, information systems, databases or associated integrations that you can apply to supporting AWM
Experience with application integration, releases, deployments and level 2 support
Knowledge and experience of modern operations methodologies and technology frameworks
A proactive approach to technology risk management, with a focus on reliable operations and quality support
Effective collaboration skills, with the ability to work constructively with product and operations teams, transport subject matter experts and vendors
What sets you apart
An interest in asset and work management, and in how dependable applications support state highway maintenance and operations
Accuracy and attention to detail when configuring applications, monitoring operations and documenting procedures
Tenacity in investigating issues and working with others to restore services and improve application support
You will also demonstrate knowledge of, or a willingness to develop your understanding of, Te Ao Māori, tikanga, te reo Māori and Te Tiriti o Waitangi as they apply in the public service.
Mō mātou | About us
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