Shape the future of NZTA’s customer and digital technology landscape
Influence the platforms and capabilities behind customer-facing services
Set strategic architecture direction while enabling delivery at pace
Te Whiwhinga mahi | The opportunity
Digital services play a critical role in how NZTA | Waka Kotahi connects with customers, delivers services and shares information with New Zealanders.
We are looking for an experienced Enterprise Architect, Customer and Digital to lead the architecture direction across our Customer and Digital technology domains.
This is a strategic architecture leadership role responsible for defining long-term technology direction, influencing investment decisions and ensuring our digital capabilities evolve in a coherent, scalable and sustainable way.
Working across architecture, product, delivery and technology communities, you will help shape the platforms, capabilities and wider technology landscape supporting NZTA’s customer-focused digital products and services.
In this role, you will:
Own the architecture direction for the Customer and Digital technology domains
Develop target states, domain roadmaps and strategic technology guidance
Shape the evolution of customer experience platforms, digital channels and enabling capabilities
Influence technology investment, platform decisions and strategic priorities
Provide clear architectural direction to support digital product and service delivery
Identify opportunities for simplification, consistency, standardisation and reuse
Guide technology standards and architecture practices across the domains
Partner with product managers, delivery leaders, solution architects and technology teams
Align immediate delivery decisions with long-term strategic outcomes
Manage cross-domain dependencies, technology risks and strategic opportunities.
This role sits at the intersection of customer outcomes, digital enablement and enterprise technology strategy. Rather than designing individual solutions, you will establish the strategic technology direction and architectural framework that enable modern, consistent and customer-centred digital experiences.
Success will come from balancing innovation, customer needs and delivery priorities with long-term sustainability and enterprise alignment.
You can find out more about the role in the Position Description .
Ko koe tēnei | About you
You will be an experienced architecture leader who combines strong technology expertise with a clear understanding of customer outcomes and digital service delivery.
To be successful in this role, you will bring:
Significant experience in enterprise, solution or technology architecture
Experience developing technology strategies, target states and architecture roadmaps
Strong knowledge of customer engagement platforms, digital services, web and mobile ecosystems, integration patterns and enabling technologies
Experience working across complex product, platform and delivery environments
Strong stakeholder engagement and influencing skills
The ability to balance long-term strategic direction with practical delivery needs
Experience identifying opportunities for simplification, standardisation and platform reuse
Strong systems thinking, analysis and problem-solving capabilities
The ability to translate complex technology concepts into clear, actionable guidance
Excellent communication, collaboration and relationship-building skills
You will be comfortable working across organisational and technology boundaries, navigating competing priorities and providing clear direction where there is complexity or uncertainty.
You will also demonstrate knowledge of, or a willingness to develop an understanding of, Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to develop an appreciation of, Te Tiriti o Waitangi and its application within the public service.
Mō mātou | About us
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