The Network Operations Analyst II performs specific assignments in support of higher-level technical Team Members or in structured situations such as field service. This position will monitor and identify problems, variances, and needs within given guidelines and report them appropriately. The Network Operations Analyst II collects, analyzes, interprets data, and summarizes data. The position will test and evaluate operation of equipment or process conditions applying established procedures and will undertake preparatory checks or maintenance. Network Operations Analyst II reports and repairs faults and escalates when necessary and will analyze and recommend improvements. They may also perform preventive maintenance, adjustments, or repairs.
This role will be onsite in Springfield MO, remote work is not an option
Responsibilities and Duties:
Contribute to reviewing existing operations in own area of work, and generate new ideas to assist in identifying continuous improvements.
Resolve queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring complex issues to others.
Act as a technical reference and escalation point for a team, resolving operational and nonstandard issues and providing advice and guidance on process and procedure, to support others in delivering their duties.
Provide operational support by performing prescribed continuous integration activities (sharing, testing and building). Act sometimes as first-line supervisor. Involves using existing systems and protocols.
Provide initial fault isolation and propose resolution for approval by more senior colleagues to limit and address issues promptly.
Support the performance of routine website/applications software tests.
Conduct routine operations in root cause analysis, including basic data analysis, preliminary issue investigation, and identification of underlying causes.
Implement disaster recovery and contingency plans to protect company data.
Monitor and identify software defects and suggest corrections for approval by more senior colleagues to maintain fully functioning applications software.
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Assist with simple operational tasks, incident logging, reporting, systems monitoring, and systems testing to support the day-to-day infrastructure and networks.
Skills:
Required:
Monitors computer networks.
Employs a systematic process for solving technical issues by identifying the problem and selecting an appropriate solution.
Determines and analyzes trends from data that is collected to assist in compiling reports that will help in decision-making.
Uses Internet Protocol (IP) addresses for packet communications via intranet and Internet.
Understands business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business.
Sets up and maintains operating systems.
Manages and administers wide area networks (WANs).
Manages and administers local area networks (LANs).
Identifies, defines, unifies, and coordinates the various processes and activities to integrate the project management activities into a cohesive plan.
Installs, sets up, configures, and manages software and environments.
Shifts into and out of a mental mindset associated with assessing the facts and circumstances of the current situation and/or environment, and makes the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario.
Reviews and evaluates recommendations and requirements to develop appropriate plans or deliver actions required.
Demonstrates a change mindset as well…