Site Supervisor (Program Manager/Group Home Manager)
Location(s): Lebanon, CT; Shelton, CT; Bloomfield, CT; Burlington, CT; Thomaston, CT
Weekly Hours: 40 (On-Call Availability Required)
Weekly Schedule: Monday-Friday 8:00 AM - 4:00 PM (Flexibility Required)
Compensation: $65,000/yr
Full-Time | Non-Union Position | Exempt
About the Role
We're seeking an experienced, compassionate, and mission driven Site Supervisor to oversee the day-to-day operations of one of our residential locations. In this leadership role, you'll provide operational oversight, staff supervision, regulatory compliance management, and person-centered support coordination while fostering a positive environment for both the individuals we serve and the employees who support them.
Responsibilities
Lead Residential Program Operations
Oversee daily operations of an assigned residential location.
Ensure services are delivered in accordance with individual support plans and treatment goals.
Maintain a safe, clean, and welcoming home environment.
Monitor program performance, quality indicators, and census goals.
Provide direct support as needed to meet participant and operational needs.
Support Individuals Served
Advocate for the needs, rights, and goals of participants.
Coordinate and participate in individual planning meetings, including IP, OPS, IDT, and IEP meetings.
Ensure treatment plans, progress reports, assessments, and required documentation are completed accurately and on time.
Collaborate with families, guardians, case managers, clinicians, and community partners to support positive outcomes
Ensure Health, Safety, and Compliance
Monitor participant health needs in partnership with nursing staff.
Coordinate medical, dental, psychiatric, and specialty appointments.
Ensure adequate medication supplies and medication administration compliance.
Maintain preparedness for emergencies, including fire drills and evacuation procedures.
Ensure compliance with DDS, DCF, ICF, DPH, OSHA, and Oak Hill regulations and standards.
Prepare for licensing reviews, audits, inspections, and certification activities.
Lead and Develop Staff
Supervise, coach, mentor, and evaluate direct support professionals and other assigned staff.
Coordinate staffing schedules and maintain required staffing ratios.
Assist with recruitment, interviewing, onboarding, and employee development.
Conduct regular supervision meetings and annual performance evaluations.
Ensure staff training, certifications, and professional development requirements are maintained.
Manage Resources and Finances
Monitor program budgets and participant funds.
Ensure proper purchasing, inventory management, and financial recordkeeping.
Oversee household supplies, food inventories, and equipment needs.
Coordinate maintenance, repairs, and upkeep of the residence and agency vehicles.
Build Strong Relationships
Serve as the primary liaison between Oak Hill, families, guardians, regulatory agencies, and community partners.
Foster teamwork, employee engagement, and positive employee relations.
Represent Oak Hill professionally in the community and with external stakeholders.
Qualifications
Bachelor's degree in; Human Services, Social Work, Psychology, Special Education, Healthcare Administration, or a related field.
Minimum of three (3) years of leadership experience supporting individuals with Intellectual and Developmental Disabilities (IDD).
Minimum two (2) years of supervisory or management experience in residential services, human services, healthcare, or a related field.
Valid driver's license and ability to meet Oak Hill driving requirements.
Successful completion and clearance through required background screenings and pre-employment requirements.
Obtain and maintain certifications including CPR, First Aid, Medication Administration, PMT, PAT, Back Safety, and other required trainings.
Availability to respond to program emergencies as required.
Ability to perform physical aspects of the role, including participant…