Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.
Provide outstanding guest service while writing and paying Race/Sports Book tickets and providing information to guests. Answer Guest questions related to sports and sports betting. Process contest selections and parlay cards, as well as signing players up for Oaklawn’s Players' Rewards cards. Ensures adherence to Oaklawn’s Core Values and Standards of Behavior.
We are currently seeking a talented individual to become a Sportsbook Ticket Writer. An individual could be successful if they possess the following.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Maintains strict confidentiality in all departmental and company matters.
Maintains visibility and accessibility to guests and staff; maintains effective communication with all staff to ensure room is performing at established standards.
Responsible for practicing, supporting and promoting the Oaklawn’s Core Values and Standards of Behavior at all times
Accurately write and pay valid race/sports book tickets
Operate wagering terminal and perform machine maintenance, including but not limited to loading new tickets and keeping the area free of all debris
Answers to all guests, explain wagering information, questions in a manner that reflects an understanding of the department and property in general
Must have a full understanding of all wagers offered on betting board with ability to explain to customers as needed
Assist supervisors in identifying guests with special needs or liberal betting to ensure the protection of the company assets and best guest service possible
Observe and report unusual or suspicious wagering patterns or transactions
Reports to Race and Sports Book Manager and/or Supervisor
Adheres to all Federal, State and company policies and regulations
Sell and process all bets according to specified dollar amount, game/race selection and betting conditions in order to provide players with betting tickets accurately reflecting desired specifications
Explains the rules and variations of betting at players request, answers players questions and assists them with the game/race in order to provide adequate customer service and promote betting activity
Pays all winning bets according to proper odds, to ensure that winning players receive accurate payments
Balances the money with ticket sales and payments to winners in order to ensure that all monies are accurately accounted for at the end of each day
Accept/disburse funds for account deposits/withdrawals
Follows established procedures and policies of the Oaklawn Racing Casino Resort.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
High School Diploma or GED required.
Guest service experience preferred.
Two or more years Sportsbook/Casino industry experience preferred.
Must be able to handle several projects and tasks at the same time.
Must be able to perform the physical job duties of all Sportsbook team members.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
SUPERVISORY RESPONSIBILITIES
This job does not have supervisory responsibilities.
LANGUAGE SKILLS
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read…