WHO WE ARE:
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Why Join
Play a key role in delivering exceptional banking experiences and helping customers achieve their financial goals. As a Personal and Premier Banking Intern, you'll be part of a dynamic frontline team that drives customer acquisition, promotes digital banking adoption, and delivers personalised financial solutions.
You'll have the opportunity to develop your customer engagement, communication, and problem-solving skills while gaining hands-on exposure to retail banking operations, financial products, and customer relationship management within one of Singapore's leading banks.
How You Succeed
To excel in this role, you'll need to be customer-focused, adaptable, and proactive in engaging customers with confidence and professionalism. You'll work closely with branch colleagues and internal stakeholders to support customer acquisition initiatives, deliver quality service, and promote digital banking solutions.
Your ability to communicate effectively, understand customer needs, and build positive relationships will be key to creating meaningful customer experiences and contributing to the branch's success.
What You Do
Your responsibilities will include:
Customer Acquisition: promote and introduce OCBC FRANK Account and Debit Card solutions to acquire new-to-bank customers
Campaign & Event Support: work with internal stakeholders to support, coordinate, and participate in customer acquisition campaigns, marketing activities, and roadshows
Customer Service & Advisory: assist customers with MOE HESL submissions and provide quality after-sales support to enhance their banking experience
Digital Banking Adoption: educate customers on self-service banking channels, including mobile banking, online banking, and ATMs, to improve convenience and accessibility
Banking Operations Support: gain exposure to branch operations while supporting daily customer service and administrative activities
Administrative Support: perform basic administrative tasks, including data entry, document management, and filing
Risk & Compliance: ensure adherence to relevant policies, operational procedures, regulatory requirements, and compliance standards
Ad-hoc Tasks: provide support on branch initiatives, customer engagement activities, and other assignments as required
Who You Work With
Global Consumer Financial Services helps individuals and families achieve their financial aspirations through a comprehensive range of banking, lending, wealth, and lifestyle solutions. Within Personal & Premier Banking, the West Cluster team serves customers across various life stages, supporting their everyday banking needs and long-term financial goals.
You'll work alongside experienced branch professionals and relationship teams, gaining valuable exposure to customer engagement, service excellence, banking operations, and the role financial institutions play in helping customers build financial confidence and success.
Who You Are
Open to learning and feedback
Strong sense of curiosity and a positive attitude
Customer-focused…