WHO WE ARE:
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Why join
Play a key role in delivering exceptional HR services and experiences that support OCBC's people throughout their employee journey. As an Operational and Service Excellence Intern, you'll be part of a team that drives efficient HR operations, enhances service delivery, and continuously improves employee experiences through process innovation and operational excellence.
You'll have the opportunity to develop your skills in HR operations, data analysis, reporting, stakeholder engagement, and process improvement, while contributing to initiatives that help create a seamless and positive experience for employees across the bank .
How you succeed
To excel in this role, you'll need to be organised, detail-oriented, and passionate about delivering high-quality service. You'll work closely with HR teams and stakeholders across the organisation to support employee administration processes, analyse operational data, and identify opportunities to improve efficiency and employee experience.
Your ability to manage multiple priorities, communicate effectively, and approach challenges with curiosity and a continuous improvement mindset will be key to driving meaningful outcomes for both employees and the HR function.
What you do
Your responsibilities will include:
Employee Administration: support employee administration processes and help ensure the timely and accurate delivery of HR services
Records Management & Data Verification: assist with employee records maintenance and data verification activities to uphold data quality and integrity
Reporting & Service Metrics: support the preparation of operational reports, dashboards, and service performance metrics to provide insights for decision-making
Employee Communications: assist with employee communications, FAQs, and enquiries to promote a positive employee experience
Process Improvement: participate in process reviews and identify opportunities to enhance operational efficiency and service delivery
Employee Experience Projects: support initiatives focused on improving employee experience and strengthening service excellence across HR operations
Digital & AI Enablement: explore and leverage digital solutions, including AI-enabled tools, to improve processes, productivity, and service outcomes
Ad-hoc Tasks: provide support on other HR operations projects and assignments as required
Who you work with
Group Human Resources is at the forefront of our ongoing transformation. We're building the future-ready workforce that will shape the future of banking. We drive culture, empower individuals, enable teams, and create conditions for our 29,000 people to thrive.
Within People Operations and Digital HR, you'll be part of a team dedicated to delivering efficient, employee-centric HR services. You'll collaborate with HR professionals and stakeholders across various functions while gaining valuable exposure to how HR operations and service excellence contribute to creating a positive employee experience throughout the employee lifecycle.
Who you…