WHO WE ARE:
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
The role is responsible for supporting the department’s transition from traditional reconciliation operations to a more technology-enabled, multi-skilled operating model. The successful candidate will lead and support end-to-end reconciliation, automation and AI enablement initiatives across the Bank, with a strong focus on SmartStream TLM configuration, matching rule optimisation, testing, process redesign, stakeholder engagement and controlled implementation.
As the reconciliation function evolves, the role will be expected to embrace AI, automation and data-driven ways of working while maintaining strong governance, risk management and operational control standards. The candidate will work with business stakeholders, Technology teams and vendors to gather requirements, prepare URS, BRD and FSD documentation, perform SIT/UAT and parallel run testing, support production rollout, and maintain both traditional reconciliation configurations and future AI model capabilities within TLM.
The role also supports end-to-end risk, governance and control matters, including adherence to Group policies, third-party/vendor risk oversight, documentation, audit readiness and transformation programmes across the department.
The candidate is expected to champion change, challenge legacy processes and help build sustainable capabilities in reconciliation configuration, AI model monitoring, continuous model training, automation, analytics and operational excellence, in alignment with OCBC’s values and risk culture.
Key Responsibilities
Lead and support end-to-end reconciliation, automation and transformation initiatives from requirement gathering through implementation, rollout and post-production stabilisation.
Engage business users to understand complete requirements and prepare User Requirement Specifications (URS), Business Requirement Documents (BRD), Functional Specifications (FSD), process flows, test plans and implementation documents.
Configure, maintain and enhance reconciliation workflows, matching rules, pass criteria, exception handling logic, user access controls and operational controls within SmartStream TLM and other reconciliation platforms.
Review and challenge existing workflows, identify manual touchpoints, control gaps and inefficiencies, and design future-state processes that are scalable, well-controlled and operationally sustainable.
Embed efficient and scalable controls that support innovation, disciplined risk management, audit traceability and sustainable operational change.
Manage complex reconciliation initiatives across SmartStream TLM, Intellimatch, DUCO or equivalent platforms, including configuration changes, regression testing, defect management and implementation governance.
Develop automation, dashboards and analytics using Power BI, Python, SQL, Power Automate and RPA tools such as UiPath, Automation Anywhere or Blue Prism.
Build operational dashboards and reports covering reconciliation breaks, exceptions, ageing, trends, productivity and risk indicators.
Liaise…