Real opportunities. Real impact. Your career, redefined.
(NOTE: A human reviews every application at Oceans, so please apply for only one position and only once a year —if you're a better fit for another role, we’ll route your application accordingly and if we’re not quite ready for you, we’ll reach back out later.)
At Oceans, we believe that talent knows no boundaries. That’s why we connect the best and brightest professionals with career-defining opportunities that challenge, inspire, and accelerate their career growth. Our community, whom we call Divers , don’t just work—they dive deep, solve complex challenges, and make a real impact with global industry leaders. And in doing so, they don’t just support bold ideas—they expand their skills, broaden their expertise, and grow their careers.
As an AR & Office Operations Lead , you will join a growing field services and pest management company delivering subscription-based and recurring solutions to residential and commercial clients nationwide. Embedded within the Office Operations department, you will act as the operational engine driving daily collections performance, supervising an on-site accounts receivable team, and maintaining robust administrative and cross-functional coordination.
This is an operational leadership and execution-focused role rather than a traditional accounting or bookkeeping position. You will translate receivables data into clear daily priorities, monitor team outreach, resolve payment escalations, and streamline workflows across Office Operations, Finance, and Marketing.
Accountability
As an AR & Office Operations Lead, your success will be defined by your ability to drive team-wide collections performance, enforce daily outreach accountability, and optimize operational workflows across the office environment
Here’s how you’ll make an impact:
AR Team Supervision & Daily Performance Management
Supervise the daily activities and call volumes of the on-site accounts receivable specialist team.
Set and communicate clear daily priorities and outreach benchmarks based on established collection targets.
Monitor individual and team outreach logs, tracking completed outbound calls and payment authorizations within the operational CRM.
Follow up on missed activity targets, incomplete follow-up records, and performance gaps.
Provide active guidance to specialists on payment handling, maintaining consistent operational standards, and escalating persistent performance concerns to the Director of Office Operations.
Collections Strategy, Prioritization & Escalations
Analyze the accounts receivable database to identify, segment, and prioritize accounts based on outstanding balances, payment status, and recovery likelihood.
Direct specialists toward high-value collections while balancing quick-resolution accounts to maintain steady daily cash inflows.
Monitor customer payment promises and enforce rigorous follow-up against agreed-upon payment dates.
Serve as the escalation point for complex customer payment obstacles, reviewing billing history and account notes to resolve issues with tact and professionalism.
Investigate recurring operational root causes for delayed customer payments and propose structural workflow enhancements.
Operational KPI Tracking & Cross-Functional Reporting
Track daily outbound calls, collection amounts, outstanding subscription receivables, and payment commitment follow-ups.
Prepare, verify, and distribute daily collections summaries and performance reports to Office Operations and Finance leadership.
Monitor and address customer feedback or complaints associated with collections outreach.
Provide visibility into cash collections to the Finance department while coordinating with the Director of Finance on customer billing inquiries.
Support information exchange between Finance and Marketing by gathering operational data relevant to shared performance metrics.
Office Operations, Administrative Coordination & Backlog Support
Provide…