Exceptional care starts with exceptional people.
For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.
This job creates a detailed roadmap and defines future capabilities for digital and telehealth products. Works with technical and non-technical peers and senior management to influence, guide and grow exciting products that enable new ways for the organization to care for patients. Helps to develop new ideas based on experience and engagement with stakeholders, customers, patients, providers, and prospects. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.
Education
Required – Bachelor’s degree in computer science, engineering, or other related areas.
Work Experience
Required – 4 years of experience working as a product manager or other relevant position; significant experience in product lifecycle management and working in agile environment.
Preferred – Background in software development or program management.
Preferred Experience
Direct product delivery experience with: Contact Center AI platforms or developer platforms
Cloud infrastructure or shared services
Model management, observability, or evaluation frameworks
Workflow orchestration or automation platforms
Experience balancing: Platform stability and reliability
Enterprise governance and security
Internal-team enablement and self-service
New feature delivery and innovation
Healthcare experience strongly preferred: Patient access and scheduling
Contact center technology
EHR integrations
Clinical or operational workflow platforms
Core Responsibilities
Platform Strategy & Roadmap
Define and maintain the patient-facing AI platform roadmap and long-term vision
Prioritize investments across platform capabilities, infrastructure, governance, and enablement
Balance internal-team demand for new capabilities against stability, reliability, and security requirements
Product Definition & Lifecycle Ownership
Own the Product Requirements Document (PRD) lifecycle for platform capabilities, including: Model lifecycle management
Evaluation and observability infrastructure
Platform enablement tooling
Security and governance controls
Testing and quality assurance frameworks
Cross-Functional Platform Leadership
Partner with engineering, architecture, security, analytics, and product teams to define requirements and priorities
Align stakeholders on platform standards, adoption strategy, and release readiness
Drive enterprise-wide platform decisions and trade-offs
Measurement & Operational Excellence
Define success metrics across adoption, reliability, quality, cost, and operational performance
Establish evaluation, monitoring, rollout, and rollback practices for platform changes
Ensure platform investments are connected to measurable business and operational outcomes
Knowledge Skills and Abilities (KSAs)
Proficiency in using computers, software, and web-based applications and ability to interpret, analyze, and understand complex data sets.
Effective verbal and written communication skills and ability to present information clearly and professionally.
Organizational skills and ability to pay attention to detail and transform vision into reality.
Interpersonal skills and…