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Job Description Summary:
The BAC Operations Manager serves as the primary on-site operational lead and central coordination point for the Blom Administrative Campus (BAC), providing day to day ownership of on-site operations, space stewardship, associate experience, safety and security coordination. This role maintains visibility into BAC activity and connects the appropriate internal partners to ensure the BAC operates safely, efficiently, and intentionally for associates, leaders, and approved external users.
The BAC Operations Manager supervises front desk operations, coordinates BAC associate/leader space and workplace needs, supports after-hours event routing and coordination, and helps organize associate culture and engagement experiences within the building. This role does not own partner-team functional budgets, processes or final approvals unless explicitly delegated; instead, it ensures alignment, clear handoffs, and proactive issue escalation to drive end-to-end operational execution. This is an on-site role requiring regular interaction with associates, leaders, and operational partners, with occasional evening or weekend presence required for after-hours events or operational needs. The position reports to the Sr. Advisor, Strategic Initiatives.
Responsibilities And Duties:
1. Front Desk, Access & On-Site Supervision – 20%
a. Supervise the front desk and badging team (3 full-time direct reports and 1 part time associate), providing leadership, guidance, and performance oversight.
b. Ensure front desk staff are trained and prepared to support customer service expectations, access protocols, and emergency response procedures.
c. Coordinate with Protective Services regarding the weapons-free process, access control, officer coverage, and front-of-house security needs.
d. Serve as an escalation point for front desk, access, and visitor management issues.
e. Support HR with new-hire orientation, badge distribution, and special projects.
2. BAC Space & Workplace Management – 20%
a. Coordinate and triage BAC space requests (offices, workstations, shared spaces, and temporary usage) to ensure the right owners are engaged and requests follow established intake/approval pathways.
b. Support execution of space changes, moves, and resets in alignment with established policies and guidelines; final approvals and prioritization remain with the designated functional owners/approvers.
c. Coordinate furniture requests, layout resets, and space standards with Facilities and Property Management; Facilities/Property Management remain accountable for execution within their scopes.
d. Maintain awareness of space utilization, occupancy, and availability within the BAC.
e. Partner with Real Estate, Facilities, and Property Management teams to support effective workplace planning and space stewardship.
f. Coordinate with Learning & IT partners to support effective utilization of BAC meeting rooms and technology, including scheduling alignment and issue resolution.
3. Stakeholder Coordination – 25%
a. Coordinate daily building operations across internal partners (including Protective Services, EVS, Facilities, IT, Parking, Food & Nutrition, Associate Health, Learning, Property Management, Marketing, Mailroom, and Gym Operations) by aligning priorities, facilitating handoffs, and escalating issues; partner teams retain ownership of their functional work and service delivery.
b. Maintain awareness of daily building activity and large meetings that may impact operations.
c. Maintain and oversee a centralized BAC operations calendar to provide visibility into building usage…