[https://app.ashbyhq.com/api/images/user-content/239ab39a-3c19-4ccd-bbce-22f6cd9fc448/9d131a75-02bd-48f3-b005-8fb74c499bc3/JD%20Image%20Top.png]
ABOUT THE ROLE
We're hiring a Senior Manager, People Operations to own HR end to end: payroll, benefits, employment tax, compliance, employee relations and our HRIS. You'll be our senior-most HR leader, reporting to the Chief of Staff and partnering closely with our hands-on CEO. Much of our workforce is global contractors, so you'll support both U.S. employees and an international contractor population.
This is a hands-on role. Much of our People foundation was built quickly, and we've inherited processes that work but need attention. Your job is to keep day-to-day operations accurate and reliable while steadily improving how we work, so the function matures with the business.
Best fit: an experienced HR or People Ops manager who has done the hands-on work and is ready to own the whole function. There's room to grow toward “Director” level as the function and scope grows.
WHAT YOU'LL OWN
PAYROLL, BENEFITS AND TAX
- Run multi-state payroll, audits and reconciliations, and resolve issues quickly
- Own benefits administration, annual renewal, open enrollment and broker relationships, with clear employee communication
- Keep employment tax filings and registrations accurate and on time, including Q4 filings and W-2s
- Manage compliance for our global contractor population
HRIS AND SYSTEMS
- Lead our in-flight migration to BambooHR: data cleanup, testing, parallel payroll runs, cutover and adoption
- Own PeopleOps systems, vendors and budget
- Keep employee data clean and audit-ready
EMPLOYEE RELATIONS AND COMPLIANCE
- Handle HR cases: investigations, corrective action, performance issues, accommodations and terminations
- Coach managers through sensitive situations, and bring in outside counsel when needed
- Own the handbook, policies and compliance calendar (I-9, EEO-1, ACA, leave laws, postings)
EMPLOYEE LIFECYCLE
- Own onboarding through offboarding, including new-hire orientation
- Turn manual, inconsistent processes into documented, repeatable ones
- Partner with leaders on performance management, role clarity and org design
LEADERSHIP AND PARTNERSHIP
- Lead and develop 2 PeopleOps Generalists (global contractors): Payroll & Benefits, and HR Operations
- Work daily with IT Support, Facilities and Recruiting on onboarding, offboarding, access and hiring
- Act as HR Business Partner to department leaders, especially Sales and Customer Success
- Partner directly with the CEO and leadership team, bringing data, risks and clear recommendations
WHAT SUCCESS LOOKS LIKE
FIRST 90 DAYS
- Year-end payroll and tax work (Q4 filings, W-2s) is completed accurately and on time
- Benefits renewal and open enrollment run smoothly, and employees understand any changes before they enroll
- Every open HR case is triaged and documented, with outside counsel in place for complex matters
- The BambooHR migration has a clear plan with owners, dates and risks
- Learn the entire payroll process
- Regular 1:1s are in place with your team, and you've built working relationships with leadership and partner teams
BY 6 MONTHS
- BambooHR is live, data is clean and payroll runs without errors
- One onboarding and offboarding process runs across PeopleOps, IT, Facilities and Recruiting
- HR cases follow a consistent process, and managers come to People Ops early
- Performance management and other lifecycle processes are documented and in use
- Your team is stable, engaged and spending less time firefighting
WHAT YOU BRING
MUST-HAVES
- Minimum of 6 years of progressive HR / People Operations experience, including 2+ years at a startup or high-growth company with 100+ employees
- Led at least one full HRIS or payroll system migration from kickoff through go-live
- Hands-on ownership of payroll, benefits and employment tax compliance
- Deep employee relations experience, including investigations and terminations
-…