Job Description:
We are Omnissa!
Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from-anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.
Guided by our Core Values Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value, we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you.
What is the opportunity?
We are seeking a Frontline Engineer (MDM and Quality Systems Side of Experience is Mandate) to own product quality end-to-end from test strategy and automation to the full lifecycle of field-reported issues that reach engineering. This is a core engineering role, not a support function. It sits at the intersection of proactive quality ownership and reactive field intelligence, treating every real-world issue as a signal that strengthens the system.
Quality Systems Engineers design and build the test gates that keeps the product reliable. They also serve as the engineering first responder when complex, high-priority issues arrive from the field — investigating, reproducing, and distilling them into precise, engineering-ready work items. Critically, the patterns they uncover flow back into test coverage, observability improvements, and product design, closing the loop between what customers experience and what engineering builds next.
This role owns metrics across two dimensions: the health of the product as measured through traditional quality indicators, and the health of the field feedback pipeline as measured through incoming service request volume, field issue triage velocity, and the rate at which systemic issues are eliminated. Both dimensions matter equally.
Key Responsibilities
Test Strategy & Quality Engineering
Design, develop, and maintain test plans, test cases, and automated test suites covering functional, regression, integration, and system-level scenarios
Own test automation strategy and contribute to frameworks that improve coverage, speed, and reliability across release cycles
Evaluate the product through the lens of usability and supportability — not just correctness — and proactively surface gaps before they reach customers
Participate in design and code reviews to embed quality thinking upstream in the development lifecycle
Track and report on quality health metrics including defect escape rates, test coverage, automation pass rates, and release readiness signals
Contribute to improvements in logging, diagnostics, and system observability that make the product easier to validate and debug
Field Issue Investigation & Engineering Triage
Act as the engineering first responder for complex, high-priority issues arriving from the field, owning investigation and triage end-to-end
Perform rapid technical analysis using logs, monitoring systems (e.g., Logz.io: Modern Observability Powered by AI ), and production data to assess severity, impact scope, and failure patterns
Conduct deep technical debugging across distributed systems, APIs, services, and code paths to isolate and narrow suspected root causes
Reproduce complex field issues in local or shared environments, ensuring reliable alignment with production behavior
Enrich issue tickets with complete technical context — logs, configurations, network traces, reproduction steps, and system behavior details — so engineering teams can act without additional clarification
Identify duplicate issues and link them to existing defects or known issues to maintain clean, accurate JIRA hygiene
Collaborate with Core Engineering to validate hypotheses and confirm failure points through structured…