Key Accountabilities
The Process Expert is responsible for executing process management activities within logistic & supply chain organization, ensuring accurate, compliant, and efficient application of the organization framework – process standards, Key Performance Indicators (KPIs), and driving improvement measures. The role performs activities across preparation of global and regional logistic strategic decisions, translating strategy into processes, KPI reporting and initial escalation, and the creation and maintenance of logistics relevant master data according to Omya governance. Reporting directly to the Head of Process Management and working closely with the Senior Process Expert, the position ensures process excellence, that enable transport, fulfillment, and support teams, monitors service delivery commitments, and enforces operational excellence within the organization. The role functions as first level contact for problem solving.
End-to-End Process Management Execution
- Prepare logistics and supply chain strategy decision templates for global and regional logistic & supply chain committees, including the gathering, consolidation, and quality check of input from the different departments and regions
- Support the organization, documentation, and follow-up of the committees, which are focused on strategic warehousing inventory management and transport decision making, including minutes, decision logs, and open action lists
- Translate strategy decisions into concrete action plans and milestones, track delivery until closure, and flag delays & risks, and align with respective departments on feedback
- Prepare and share the logistic & supply chain KPI reports with the responsible departments in the agreed cycles, ensuring data is complete, accurate, and auditable
- Analyse and track KPI results, identify deviations and trends, and hand repeated KPI breaches to the responsible department including the required evidence and background, clarifying critical or ambiguous cases with the Senior Process Expert or the Head of Process Management beforehand
- Resolve standard operational problems with processes and systems raised by the transport and fulfillment teams, performing initial analysis and forwarding complex cases to the Senior Process Expert
- Prepare and execute change requests for SAP modifications towards the DTX team, including documentation of requirements, testing support, and status tracking
- Create and maintain logistics partner vendor profiles and trade materials and ensure the documentation, completeness, correctness, and timeliness of the underlying data
- Monitor process governance framework, process standards, templates, and maintain process documentation, work instructions and process architecture
Stakeholder Management & Communication
- Collaborate closely with the Head of Process Management and the Senior Process Expert to ensure priorities and service commitments are achieved
- Partner with internal stakeholders across different service lines and functions (e.g. Transport, Fulfillment, Support, DTX/IT, Finance, Procurement, Order Management) to align process activities with requirements
- Communicate reporting, process, and system issues, operational risks, and corrective actions in a timely and transparent manner for transport and inventory management related activities
- Support stakeholder escalations through provision of relevant KPIs
Capability Building & Knowledge Sharing
- Support the training and onboarding of new personnel, including preparation and updating of training material, work instructions, and process documentation
- Share process knowledge with transport, fulfillment, and support colleagues on how to apply process standards, KPI definitions, and reporting outputs in daily work
- Contribute to onboarding, documentation, and knowledge management for recurring process management topics
Continuous Improvement & Digitalization
- Analyse recurring process, KPI, and system issues and…