Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Key Responsibilities
Business Analysis & Process Improvement
Partner with business stakeholders to identify process improvement opportunities and develop technology-enabled solutions.
Gather, analyze, document, and validate business requirements.
Translate business needs into detailed functional and technical requirement specifications.
Lead process redesign, workflow optimization, and automation initiatives.
Develop implementation plans, testing strategies, deployment plans, and user training materials.
Drive continuous improvement initiatives utilizing Lean, automation, and AI technologies.
ServiceNow Platform Administration & Support
Provide North America support for the ServiceNow platform.
Manage modification requests, change management activities, testing, deployment, and user adoption.
Administer ServiceNow workspaces, including:
PDF Templates
Email Templates
Task and Action Creation
Workflow Support
Collaborate with Global ServiceNow Insights and Development teams on enhancements and issue resolution.
Support integration of ServiceNow data with SAP, Datamart, SQL Server, and reporting solutions
Power Platform Development
Design, develop, test, and deploy: Power Apps
Power Automate Flows
AI-driven process automation solutions
Business workflow applications
Maintain and enhance existing applications including Delivery Performance / Damaged Missing App
OEM Bundle Issue Trackers
MIV Day One
MIV Project Communication
ISE/CSE Metrics
TPS Applications
DCS Applications
CSC Application Support
Support CSC business applications by: Developing requirement specifications
Coordinating testing and deployment activities
Managing application enhancements
Supporting P58 vs P40 business impacts across CSC applications
Providing reporting and analytics solutions
Supporting Sales and ServiceNow data-related initiatives
SharePoint Administration & Collaboration Solutions
Design and maintain SharePoint sites and portals.
Support CSC and OM portals.
Design pages using modern web parts and user experience best practices.
Manage:
Document libraries
Navigation structures
Security and permissions
Site architecture
Data Management & Analytics
Administer SQL Server databases and data structures.
Create and maintain databases, tables, mappings, and data integrations.
Support ERP-related data feeds including:
SAP
ServiceNow
Datamart
SQL Server
Develop ad hoc reporting and analytics solutions.
Support data visualization and KPI reporting through Power BI, Qlik, and other analytics platforms.
Compliance & IT Governance
Ensure solutions align with enterprise IT governance standards.
Support:
CMDB processes
ITCCS application registration
Data Privacy Assessments
Application compliance reviews
FDA Part 11 requirements (where applicable)
Maintain familiarity with the Siemens Healthineers IT landscape and architecture standards.
Required Qualifications
Education
Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering, or related field.
Equivalent combination of education and experience may be considered.
Experience
5+ years of experience in business systems analysis, process automation, application support, or business technology solutions.
Experience gathering and documenting business requirements.
Experience supporting enterprise business applications and workflows.
Experience leading testing, implementation, and user adoption activities.
Technical Skills
Required:
Microsoft Power Apps
Microsoft Power Automate
SharePoint Site Design and Administration
SQL Server
Relational Database Design
Business Process Analysis
Requirements…