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Role Purpose
The Regional Travel & Expense Lead represents the regional perspective across the end-to-end Travel & Expense ecosystem and ensures that approved global governance, processes, and solutions are practically applicable across countries.
The role consolidates regional requirements, identifies risks, barriers, and deviations, and provides structured feedback to global owners. It does not own global policy, system administration, or operational execution, which remain with the relevant governance, system, and delivery organizations.
Key Responsibilities
Directive Applicability and Country Input
Assess and consolidate regional and local applicability requirements for global Travel & Expense directives, governance decisions, and framework changes
Coordinate country input on legal, tax, works council, compliance, and market-specific considerations with the relevant local and functional stakeholders
Surface material deviations, implementation dependencies, and required exceptions, and channel them through defined governance and escalation paths
End-to-End Traveler Journey Stewardship
Ensure a seamless and compliant end-to-end traveler journey across planning, booking, trip execution, expense submission, reimbursement, reporting, and post-trip controls
Identify process gaps, traveler pain points, compliance risks, and handover issues across the complete Travel & Expense lifecycle
Balance traveler experience, compliance requirements, and operational feasibility in regional feedback
Travel & Expense Technology and Process Adoption
Provide structured regional input on Travel & Expense tools, Concur Expense environments, and related end-to-end processes
Coordinate country feedback, local dependencies, feasibility considerations, compliance controls, and adoption risks for Concur Travel, Concur Expense, and related process changes
Consolidate recurring pain points, user feedback, usability concerns, and cross-country issues for the relevant global owners, GBS, and service providers
The role does not configure, administer, approve, or technically manage Travel & Expense systems
Communication and Training Enablement
Identify regional communication, training, and adoption needs arising from approved Travel & Expense changes
Collaborate with the Communication & Training Lead to ensure regionally applicable rollout and adoption without owning global strategy, content, or approvals
Required Experience
Deep practical expertise in Travel & Expense processes, including expense policies, auditing, reimbursement, compliance controls, exception handling, VAT/tax implications, and Concur Expense environments
Candidates should demonstrate practical exposure to both travel and expense processes rather than specialization in only one domain
Strong understanding of how travel booking processes interact with downstream expense, reimbursement, reporting, and control processes
Experience in regional governance, process adoption, stakeholder alignment, and global-to-local translation in complex multi-country environments
Scope and Interfaces
Regional interface between global HR OPS, countries/local HR OPS, Finance, Procurement, HR, Compliance, Tax, GBS, service providers, and other relevant stakeholders. The role focuses on country input, regional applicability, process adoption, expense compliance, reimbursement considerations, and structured feedback into the global Travel & Expense framework.
Global ownership remains with the relevant governance and business owner roles, while execution in tools and processes remains with GBS or other delivery providers.
Core…