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We are seeking a highly organized and proactive Sales Support Specialist to join our commercial team. In this role, you will provide operational support to Sales, Marketing, and Business Development teams across multiple countries, ensuring smooth execution of sales processes, public procurement activities, commercial documentation, and marketing initiatives.
You will be a key contributor to business success by maintaining data accuracy, supporting tender submissions, coordinating commercial activities, and facilitating collaboration between internal stakeholders and external business partners.
Key Responsibilities
Sales Operations & CRM Support
Maintain and improve data quality within Salesforce (Unity CRM) and other commercial systems.
Support sales teams with opportunity creation, management, and ongoing updates.
Ensure opportunities to progress through the sales funnel in line with company processes and standards.
Monitor pipeline health and opportunity aging, helping sales teams resolve administrative gaps.
Prepare sales reports and analyses, including pipeline performance, forecasting, win/loss metrics, and sales activity tracking.
Contribute to the continuous improvement of sales processes and operational efficiency.
Public Procurement & Tender Management
Monitor public procurement opportunities across Austria, Hungary and Romania.
Review tender requirements and coordinate the collection of required qualifications and compliance documents.
Prepare, organize, and submit tender documentation within established deadlines.
Ensure compliance with local procurement regulations and internal procedures.
Maintain tender calendars and proactively manage submission timelines.
Collaborate with Sales, Legal, Finance, and other stakeholders throughout the tender process.
Commercial & Contract Support
Assist in the preparation of quotations, commercial offers, and customer proposals.
Coordinate internal approval processes and pricing validations.
Support contract administration and commercial documentation management.
Ensure alignment between CRM records, pricing documents, and executed contracts.
Maintain accurate and organized business documentation.
Marketing & Event Coordination
Support the planning and execution of customer events, congresses, workshops, webinars, and educational programs.
Coordinate logistical and administrative activities related to exhibitions and scientific meetings.
Maintain local event calendars and support annual marketing planning.
Work closely with marketing and sales teams to ensure successful event execution.
Support for Indirect Markets/Austria
Provide operational support for business partners in indirect markets: Czech Republic, Slovakia, Slovenia, and the Republic of Moldova.
Prepare and provide documentation required for participation in public procurement processes.
Contribute to the development and maintenance of strong partner relationships.
What We Are Looking For
Qualifications & Experience
Bachelor's degree in business administration, Economics, Marketing, or related field.
Previous experience in sales support, commercial operations, tender management, customer support, or a similar role.
Experience working with CRM systems, preferably Salesforce.
Knowledge of public procurement processes is an advantage.
Experience in an international or matrix environment is considered a plus.
Skills & Competencies
Excellent organizational and multitasking skills.
Strong attention to detail and accuracy.
Analytical mindset with the ability to prepare and interpret reports.
Strong communication and stakeholder management…