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Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks. Role: Senior Service Engineer – LINAC (Radiotherapy Systems)
Together, we can beat cancer
At Varian (A Siemens Healthineers Company), we bring together the world’s best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. If you want to be part of this important mission, we want to hear from you.
Job Purpose
The Senior Service Engineer is responsible for troubleshooting, repairing, maintaining, and improving the performance and availability of LINAC systems and associated supporting equipment. The role requires strong technical expertise, independent problem-solving, and end-to-end ownership to ensure safe and timely equipment restoration, minimize downtime, achieve service KPIs, and deliver high customer satisfaction in accordance with Siemens Healthineers service procedures, quality standards, and applicable safety and regulatory requirements.
Key Responsibilities
Independently troubleshoot, diagnose, and repair complex electrical, electronic, mechanical, and system-level failures in LINAC and associated radiotherapy equipment.
Perform Periodic and proactive maintenance, installations, upgrades, and system performance checks in accordance with approved Siemens Healthineers procedures.
Analyze system logs, fault codes, diagnostic data, and technical documentation to identify root causes and implement effective solutions.
Manage critical equipment breakdowns, prioritize service requests based on clinical urgency, and coordinate with technical support and cross-functional teams for timely resolution.
Drive key service KPIs, including First Visit Fix Rate (FVFR), Mean Time to Repair (MTTR), equipment uptime, and preventive maintenance completion.
Minimize repeat failures through effective root cause analysis, corrective actions, and proactive maintenance.
Build strong customer relationships through timely communication, professional service delivery, and effective management of customer expectations.
Ensure compliance with company procedures, radiation and electrical safety requirements, quality standards, and applicable regulatory guidelines.
Coordinate spare-parts requirements with logistics and planning teams to minimize equipment downtime and ensure effective resource utilization.
Maintain accurate service reports, equipment history, and other required documentation in designated service systems.
Provide technical guidance to junior engineers and contribute to knowledge sharing, technical training, and continuous service improvement.
Qualifications and Experience
Bachelor’s degree inElectronics, Electronics and Instrumentation, Biomedical, Electrical ,Instrumentation, or a related engineering discipline.
Typically, 6–8 years of relevant field service experience, preferably in LINAC or radiotherapy equipment servicing.
Proven expertise in complex troubleshooting, equipment repair, root cause analysis, and independent breakdown resolution.
Strong understanding of electrical, electronic, mechanical, and control systems, system diagnostics, and technical documentation.
Experience in customer-facing service delivery, preventive maintenance, and service KPI management.
Willingness to travel within the assigned territory and provide critical breakdown support outside regular working hours when required.
Key Competencies
Advanced technical troubleshooting and problem-solving.
Customer focus and service operational excellence.
Ownership,…