CONSEQUENTIAL WORK. DEDICATED PEOPLE.
ABOUT ONEBRIEF
Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination.
Military planning is complex by nature, requiring teams to coordinate information, people, and decisions across systems and locations. Onebrief brings planning, collaboration, simulation, and AI into one connected environment, helping teams test strategies, adapt to changing conditions, and make decisions with greater clarity when the stakes are real.
We are a distributed team of builders from military, operational, and technology backgrounds who care deeply about improving how important work gets done. Some team members work remotely, while others work directly alongside customers in operational environments around the world.
Founded in 2019, Onebrief is backed by leading investors including General Catalyst, Battery Ventures, Insight Partners, Sapphire Ventures, and Human Capital. Valued at more than $2 billion, we continue to invest in product innovation, AI capabilities, and team growth.
PRODUCT OPERATIONS MANAGER
OVERVIEW
As a Product Operations Manager at Onebrief, you own whether the deployed product works the way we intend. You connect customers, product, engineering, infrastructure, and go-to-market teams. You build the systems, data pipelines, and automations that help us ship with confidence in high-stakes, mission-critical environments.
This is a hands-on, technical role. You will build 0→1 processes and tools, and use AI and automation to run them at scale.
WHAT YOU WILL ACHIEVE
Signal & Insight
- Build customer feedback channels and usage and satisfaction measures (feature-usage telemetry, NPS/CSAT), and turn that data into roadmap input.
- Build dashboards for exec, support, and engineering, with automated self-checks so they stay accurate without manual audits.
Reliability
- Own the bug database, including intake, triage, severity levels, resolution targets, and a regular review cadence. Drive the top customer-impacting issues to resolution.
- Define and ship in-product quality-of-service measures (load delays, timeouts, crashes, failed logins), and work with InfraSec to plan STIG, POA&M, and security fixes into the roadmap.
Release Governance
- Define entry and exit criteria, sign-off owners, and rollback triggers for Pilot, Early Access, and General Availability. Own feature flags, rollback procedures, and release notes.
- Keep one shared view of what is shipping, to whom, and when, and report it weekly in CR OpSync. Bring InfraSec in early on high-side and ATO impacts, and produce enablement materials for Sales and Customer Relations.
Process & Tooling
- Run clean operating rhythms across Linear, Jira, Confluence, GitHub, Slack, and Notion. Define how customer issues are weighed against new feature work, and who communicates when something breaks or ships.
- Measure how well we execute using resolution time, escape rate, regression rate, and mean time to recovery (MTTR).
Planning & Launches
- Facilitate quarterly planning, roadmap alignment, and cross-team dependencies.
- Work with Product Marketing and GTM leadership to run launches and Early Access and beta programs, and make it clear to everyone at Onebrief what Product is working on, why it matters, and how it's going.
HOW YOU'LL OPERATE
1. Discover, build, connect, communicate. Find what already exists and who to involve. Build the process or tool only if needed. Connect it to other teams and tools so it isn't a silo. Then record a walkthrough and share it.
2. Build with AI. Design and maintain AI agents and automations for tasks like PRD drafting, release note checks, dashboard checks, and data grooming. Document custom builds in the ProdOps GitHub repo instead of building them ad hoc.
3. Be the "PM of PMs." Reinforce simple, consistent practices so teams hit milestones and keep quality high.
4. Turn signals into decisions. Make sure feedback and telemetry become roadmap and backlog…