Title: Senior Coordinator, Professional Programs
Division: Marketing and Business Development
Department: Marketing
Status: Full-time, Non Exempt
Level: Senior Coordinator/Specialist
Direct Reports: N/A
Salary $64,000 - $69,000 based on relevant experience
Local candidates commutable distance to DC
CASE is a global not-for-profit and membership association whose vision is to advance education to transform lives and society. Its mission is to inspire, challenge and equip communities of professionals to act effectively and with integrity to champion the success of their institutions. Advancing education in over 3,600 member institutions, CASE has 85,000 members in 82 countries.
Broad and growing communities of professional practice gather under the global CASE umbrella. Currently these include advancement services, alumni relations, communications, fundraising, government relations, institutional leadership and marketing. Individual members are at all stages of their career and may be working in universities, schools, colleges, cultural organizations or other not-for-profits. CASE membership also includes many corporate partners. CASE uses the intellectual capital and professional talents of an army of volunteers to advance its work.
Headquartered in Washington, DC, CASE works across all continents from its regional offices in London, Singapore and Mexico City. CASE works to achieve a seamless experience for all its stakeholders: particularly its members, volunteers and staff. Working together across time zones and borders, CASE staff in all offices seek to make the ambitious OneCASE aspiration a reality.
Position Purpose
The Senior Coordinator, Professional Programs independently manages assigned components of CASE's recognition and professional programs, exercising judgment in resolving operational issues, managing stakeholder and vendor relationships, and determining appropriate approaches to achieve program, member-engagement, and revenue objectives. The position collaborates with the Manager, Recognition Programs and partners across CASE to ensure effective delivery and continuous improvement of assigned programs.
Essential Functions
The core functions of this position include but are not limited to the following:
Awards and Recognitions Program Coordination
In conjunction with the Manager, Recognition Programs, administers the awards and recognition programs, including all aspects of the awards cycle including nomination and online entry process, collection and sharing of sample files, monitoring progress to completion and winner announcement.
Serve as a primary customer service source for assigned recognition, providing guidance to members, volunteers, staff, vendors, and other stakeholders regarding program requirements, processes, systems, and practices while overseeing the awards@case.org mailbox in accordance with CASE customer service standards.
Manage updates to CASE award webpages content for global Circle of Excellence Awards and Best of District Awards, including award entry pages, nomination information and other program.
Assist with volunteer judge recruitment and assignment for the Circle of Excellence program, including tracking volunteer data in Lineup.
Coordinate the issuing of digital certificates and badges for award programs (Oasis).
Manage the annual Virginia Carter Smith Scholarship program and coordinate with regional colleagues for promotion in their region.
Assist with Membership, Engagement, and Volunteerism awards programs as assigned (District scholarships, awards programs).
Professional Services Administration
Manage the day-to-day Career Central vendor relationship and serve as a primary CASE contact regarding operational and program matters.
Monitor vendor performance, program operations, financial activity, and service issues; investigate discrepancies and recommend appropriate corrective actions.
Generate and reconcile regional financial reports and investigate variances or inconsistencies,…