US-Educational Programs -
JOB DESCRIPTION
Title
Registration Manager
Division
Education
Department
Event Experience
Reports to
Senior Director, Event Experience
Status
Full-time, Exempt
Level
Manager
Direct Reports
None
Salary
$83,000
DC, Hybrid. Candidate must be local, also CASE does not provide US sponsorship for this position
About CASE
CASE is a global not-for-profit membership association whose vision is to advance education to transform lives and society. Its mission is to inspire, challenge, and equip communities of professionals to act effectively and with integrity to champion the success of their institutions.
Position Purpose
The Registration Manager provides strategic and operational leadership for conference registration across CASE education programs in the United States and Canada. The position independently plans and administers registration operations; evaluates registration trends, risks, and service issues; recommends pricing, discount, refund, credit, and registration approaches; and makes decisions within delegated authority that materially affect event revenue, financial controls, operational effectiveness, and the member experience. The Registration Manager serves as the subject-matter expert and division lead for conference products in the Association Management System (AMS), develops registration processes and standards, and advises the Senior Director, Event Experience and conference teams on significant registration matters.
Essential Functions
The primary duty of this position is office and non-manual work directly related to CASE’s business operations. The position regularly exercises discretion and independent judgment on matters of significance within delegated authority. Core functions include, but are not limited to, the following:
Registration Strategy and Program Management
Lead registration planning and execution for the US/Canada education portfolio, determining work plans, priorities, controls, timelines, and service standards within established organizational objectives.
Analyze registration performance, customer feedback, operational risks, and financial impacts; identify issues and alternatives; and recommend or implement corrective action within delegated authority.
Develop, interpret, and maintain registration procedures, business rules, and internal controls for conference products in the AMS.
Serve as the division subject-matter expert and lead for conference setup in the AMS, resolving complex issues and determining when matters require escalation.
Advise the Senior Director, Event Experience and conference stakeholders on pricing structures, currencies, deadlines, discount strategies, refunds, credits, and registration exceptions.
Approve registration discounts, refunds, credits, and exceptions within documented authority levels; evaluate and recommend resolution of matters exceeding delegated authority.
Evaluate competing registration priorities and make decisions that balance revenue, member experience, operational feasibility, consistency, and financial risk.
Monitor registration results and prepare analyses and recommendations for leadership and conference teams.
Lead internal training and communication regarding registration processes, controls, deadlines, and significant system or program changes.
Plan and lead onsite registration operations for approximately four to five in-person conferences annually, including real-time resolution of significant service and operational issues.
Financial and Vendor Responsibilities
Exercise fiscal responsibility in the use of CASE resources and maintain effective controls over registration-related transactions.
Partner with Finance and Accounts Receivable to establish approaches for reconciling balances, monitoring proforma invoices, resolving exceptions, and reducing financial exposure.
Review registration-related financial discrepancies, determine appropriate resolution within delegated authority, and recommend action on significant or…