Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else.
If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.
Our Newest Opportunity:
Summary:
OneDigital provides garnishment and verification of employment support for a dedicated client. Most work, research and resolutions to problems may require interaction with multiple systems and vendors. This role will manage and record payments, oversee business to business gift card orders and bulk order requests and must be available during the Client’s Service hours of 8:00am-5:00pm.
The individual must have a customer service mindset and will be expected to provide 2nd mile service. Most work can be remote and is under supervision. After hours support, some holidays and over-time may be required to meet goals or guidelines.
Essential Duties and Responsibilities:
Core responsibilities will be completed with some supervision and include but are not limited to:
Receive, research, and respond or escalate Restaurant garnishments, tax levies, creditor garnishments, and employee verification requests or services timely
Leverage systems and software to appropriately research requests and notifications
Complete provided documentation or prepare appropriate response back to requestors
Monitor Garnishment inbox
Research credit card disputes and challenge with corresponding evidence
Mail responses to requesters
Communicate with staff on non-routine requests for escalation
Research, record, and communicate restaurant check count discrepancies.
Assist with special projects
Perform other additional payroll duties upon request
Working hours are 8:00 AM – 5PM EST Monday-Friday
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Dedicated resources will provide support virtually and join in person r less than 25%.
Qualifications, Skills and Requirements:
Technology savvy
An excellent communicator (listens, speaks, and writes well)
Highly organized and process driven
Reliable transportation and punctuality is required
Welcomes change
Education, Training and Experience
1. At least 2 years of experience related to all types of garnishments, tax levies, creditor garnishments, and verification of employment
2. College degree required
Proficient in MS Office (Excel, Word, Outlook and PowerPoint)
Other:
The ideal Garnishment Specialist for this position tend to perform in a consistent manner, demonstrate patience, develop specialized skills, objective thinker, have a desire to help others, and be a good listener. In addition, this profile pays attention to directives, standards, and details; they think analytically, work independently, are diplomatic with people, use subtle or indirect approaches to conflict; they check for accuracy and use systematic approaches to situations or activities. This profile is extremely curious and creative.
This position description is not intended to be all-inclusive, but to provide a general scope of the person and the position, outlining the primary responsibilities, reporting structure, and knowledge/strengths/abilities required to succeed. It is not a contract
Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning…