We're looking for an experienced General Manager with a strong background in last-mile food service operations to lead a well-established, tenured team.
This leader will oversee all aspects of facility operations, including transportation, financial performance, customer satisfaction, and team development. Serving as the primary point of contact for approximately 450 customers, the General Manager will build strong customer partnerships, remain highly accessible and responsive, and ensure performance aligns with customer KPIs and service expectations.
The role includes full ownership of the site's P&L and oversight of a private fleet operation, including company drivers and company-owned vehicles. We're seeking a leader who can build on an already strong culture while driving operational excellence, continuous improvement, and customer-focused results.
The ideal candidate will have:
✔ Strong last-mile transportation and food service distribution expertise
✔ Experience leading full facility operations and owning P&L performance
✔ Experience managing a private fleet of company drivers and company-owned equipment
✔ A proven track record of building customer relationships and delivering against customer KPIs
✔ A passion for developing high-performing teams
✔ A history of driving results in fast-paced distribution and logistics environments
Provide strategic direction and operational support to meet the established goals for a small to medium sized warehouse which carries a broad scope of responsibilities and complexity. Operate facility while following all regulatory and company safety standards, policies, and procedures.
Provide strategic direction and operational support to meet the established goals for a small to medium sized warehouse which carries a broad scope of responsibilities and complexity. Operate facility while following all regulatory and company safety standards, policies, and procedures.
KEY DUTIES AND RESPONSIBILITIES
Direct, recruit, train, develop, and provide performance feedback to direct reports to ensure productivity,
efficiency, and effectiveness
• Achieve company performance goals including internal and external Key Performance Indicators (KPIs), such
as Labor to Revenue (LTR), truck turn times, and customer service standards
• Review and analyze all warehouse activities and costs to drive process improvement
• Collaborate with Sales Manager in marketing and sales efforts, including planning new account strategies,
prospecting new accounts, sales calls, developing and quoting rates, negotiating contracts, and closing sales
• Establish and ensure facilities have excellent focus on customer service and client relationships
• Monitor and control budgets, capital expenditures, material handling equipment and space utilization to meet
corporate targets
• Facilitate and support initiatives that ensure the proper receipt, storage, handling, and/or distribution of food
to exceed Lineage safety and food quality standards as well as employee health and safety
MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)
Bachelor’s Degree or equivalent work experience
• 4 years’ Operations Management experience in Supply Chain or related field
• Demonstrated proficiency in development and implementation of strategy/annual plans (budget, operational
performance, SOPs, workshops, etc.), and bottom-line cost/efficiency management
• Experience with continuous improvement quality processes such as Six Sigma and/or LEAN
• Experience managing, training, and developing people in operation roles
• Proficient computer skills, including Microsoft Office Suite
• Demonstrated Experience working with Warehouse Management Systems (WMS)
• Excellent verbal and written communications skills including the ability to interact with internal and external
customers
• Ability to lead discussions, make presentations and deliver technical results to a non-technical audience
• Excellent analytical and problem-solving skills, including the ability to…