The Junior Systems Administrator role provides hands-on technical support to employees in office and to remote users. This person will be the main point of contact for day-to-day IT support. They will troubleshoot hardware, software, account and connectivity issues, and resolve most requests without escalation. The Junior Systems Administrator will manage Windows and macOS devices through Microsoft Intune, support Microsoft 365 (Outlook, Teams, Exchange), handle user access and permissions, and package common applications for self-service. The right candidate is customer-focused, communicates clearly, documents what they fix, and wants to make support faster and more consistent. OneMagnify is an AI native, platform-enabled B2B digital agency operating at the intersection of data, technology, and creativity. We help complex organizations drive measurable business outcomes by building smarter customer experiences and delivering highly integrated solutions across digital, media, and technology. By combining deep industry expertise with advanced analytics and artificial intelligence, we enable our clients to make better decisions, move faster, and compete more effectively in dynamic markets.
Role Summary
As a Junior Systems Administrator, you'll help create a reliable, secure, and productive technology experience for employees across OneMagnify. Serving as a key member of the IT team, you'll be the go-to resource for day-to-day support, device management, and user access while helping maintain the systems that power our business. This role combines hands-on technical troubleshooting with opportunities to improve processes, strengthen security, and contribute to technology initiatives that support teams across the organization.
The Impact You'll Have
The quality of our employee technology experience directly affects how effectively our teams serve clients. In this role, you'll help keep people connected, productive, and secure by resolving issues quickly, managing devices consistently, and ensuring employees have the tools they need to do their best work.
You'll work across a modern technology environment that includes Microsoft 365, Microsoft Intune, Jamf Pro, and cloud-based applications. Your contributions will help create a seamless experience for both on-site and remote employees while supporting secure access to the platforms that enable collaboration, campaign execution, data analysis, and client delivery.
You'll partner with colleagues across IT, operations, security, and business teams to improve support processes, identify recurring issues, and implement long-term solutions that scale as the company grows.
What You'll Do
Deliver Exceptional End-User Support
Resolve Tier 1 and Tier 2 support requests across multiple channels while meeting response and resolution expectations.
Troubleshoot Windows 10/11, macOS, application, hardware, and connectivity issues to minimize disruption for employees.
Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office.
Escalate complex issues with clear documentation and coordinate with specialized teams through resolution.
Manage Devices Throughout Their Lifecycle
Configure, deploy, maintain, and retire Windows and macOS devices using Microsoft Intune, Windows Autopilot, Jamf Pro, and Apple Business Manager.
Maintain device compliance, configuration profiles, application deployments, and security settings.
Package and publish commonly used applications through Company Portal and Jamf Self Service.
Ensure devices are equipped with required software, security tools, and management agents from day one.
Support Secure Access and Administration
Manage onboarding and offboarding activities, including accounts, licenses, devices, and application access.
Administer user accounts, security groups, shared resources, and permissions within Microsoft Entra ID and related platforms.
Provision access to SaaS applications in accordance with company policies.
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