Job Summary
Spurs Sports & Entertainment (SS&E) is seeking a forward-thinking Director, Technology to lead the strategy, event support, operations, and evolution of our IT infrastructure and services. This individual will oversee all aspects of the organization’s IT environment, ensuring optimal performance, security, scalability, and alignment with SS&E’s strategic goals.
With a strong focus on Microsoft technologies and ITIL-aligned service delivery, the Director will guide a talented IT team while managing key vendor relationships, project portfolios, and technology budgets. This role requires a collaborative leader with proven experience in enterprise technology management, IT operations, and delivering results in a dynamic, fast-paced environment.
Supervisory Responsibilities
Directly supervises IT staff, including system administrators, help desk personnel, and infrastructure specialists.
Provides coaching, mentoring, and professional development opportunities.
Oversees external IT vendors and consultants to ensure quality and timely deliverables.
Duties/Responsibilities
Develop and maintain an enterprise-wide IT strategy aligned with business objectives.
Manage and maintain enterprise infrastructure (servers, networks, cloud services, endpoints).
Lead IT project planning, execution, and delivery across departments and venues.
Ensure the security, availability, and scalability of IT systems across all SS&E locations.
Administer and optimize Microsoft-centric platforms including Azure, O365, Teams, Intune, SharePoint, and Active Directory. (E)
Oversee service desk operations using ITIL-based practices, with focus on KPIs and user satisfaction.
Develop, track, and manage IT budgets, forecasts, and capital planning.
Support enterprise applications and integrations as needed across business functions.
Collaborate with departments to assess and meet evolving technology needs.
Maintain strong relationships with technology vendors, contract negotiators, and service providers.
Ensure compliance with internal controls, industry regulations, and security best practices.
Coordinate disaster recovery and business continuity planning and exercises.
Maintain detailed documentation for systems, processes, and procedures.
Job Specific Competencies (Knowledge, Skills and Attributes)
Deep understanding of Microsoft-based enterprise ecosystems (Azure, O365, Intune, Teams, SharePoint, etc.).
Strong knowledge of ITIL principles and IT service management frameworks.
Basic understanding of networking, including IP addressing, VLANs, switches, routers, and wireless technologies.
Familiarity with enterprise WiFi design and optimization for high-density environments.
Effective project management skills with the ability to deliver results on time and within budget.
Strong financial acumen, including managing budgets, procurement, and ROI analysis.
Excellent leadership, team-building, and interpersonal communication skills.
Ability to work collaboratively with internal and external stakeholders.
Strong problem-solving abilities and a commitment to continuous improvement.
Experience with cybersecurity standards, tools, and risk management practices.
Core Competencies
Critical Thinking & Adaptability
Rebounds from setbacks and adversity while guiding their team and cross-functional collaborators to do the same.
Uses rigorous logic and data (quantitative and qualitative) to solve challenges and to information solutions.
Takes time to evaluate the problem, dependencies, and repercussions.
Applies creativity and experiences to navigate ambiguity and identify ways forward.
Analyzes both successes and failures for learning opportunities and improvements over time.
Teamwork & Collaboration
Models collaboration for their team, and in their cross-functional relationships across the organization.
Facilitates an open dialogue with a wide variety of contributors and stakeholders.
Balances own interests with others and seeks to find common ground to solve for…