Join Teleperformance – Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
Advertised as Campaign Specialist but the official role's name is B2B Sales Customer Expert II.
About Us
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins
Annual Base Salary starting at $40,000 with earning potential of 5-30% based KPIs achievement, maximizing bonus and in-year increments.
Benefits & Perks
Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan and the opportunity to grow in the organization.
Paid 4 weeks training, 2 weeks leave.
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
Schedule
Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.
Location
Candidates are advised to be within travel distance from our primary location Yonge & Eglinton.
Hybrid setup, 4 weeks of product training will be on-site.
About the job
In this role, you will partner with an assigned portfolio of new clients to help them develop their first online advertising campaigns with the opportunity of having a significant impact on their business. It is a target driven environment, where you will work towards individual targets and be part of a larger onboarding team.
Key Responsibilities:
Pitch and impact assigned customers in accordance with training provided, standards and policies with a focus on deep level insights, customer success, upsell strategy, and strong relationship management.
Serve as a trusted consultant with customers to onboard, develop and optimize advertiser’s campaigns.
Interpret and develop business plans focused on driving customer goal achievement.
Hit productivity, upsell, and customer impact targets.
Handle a moderate volume of potential clients on a daily basis through outbound and inbound calls, aligning support with opportunities
Manage daily activities independently and…