OneVeracity - Health Center Operations Manager
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Health Center Operations Manager
OneVeracity
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Health Center Operations Manager
Fully Remote •
Fort Smith, Fayetteville, Little Rock, AR •
Health Center
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Description
Job Summary
The Health Center Operations Manager is responsible for optimizing the operations of existing health centers and supporting the successful launch and stabilization of new locations. This role partners closely with clinical leadership, providers, and administrative teams to ensure efficient workflows, high-quality patient care, regulatory compliance, and strong clinical and operational performance across all health centers.
Essential Duties and Responsibilities
Staff & Leadership Collaboration
Serve as a resource and problem-solver for day-to-day operational challenges
Partner with operational and clinical leaders to optimize staffing models, schedules, and coverage
Support onboarding and training for operational workflows and systems
Client Relationship Leadership
Serve as a regional partner for client relationships
Ensure delivery against client expectations, outcomes, and contractual commitments
Participate in business reviews, strategy sessions, and issue resolution
Step in directly during escalations to ensure successful outcomes
Health Center Operations Optimization
Standardize policies, procedures, and best practices across clinical locations
Manage health center workflows to enhance efficiency, patient flow, and staff productivity
Monitor key operational metrics (e.g., patient access, visit volume, utilization, no-show rates)
Identify operational gaps and implement process improvements aligned with organizational goals
Support quality improvement initiatives and patient experience enhancements
New Health Center Development & Launch
Support planning, setup, and operational readiness for new locations or service expansions
Coordinate with leadership on staffing models, workflows, and space optimization for new sites
Oversee health center go-live activities, including operational onboarding and stabilization
Ensure new health centers meet operational, regulatory, and accreditation requirements
Compliance, Quality & Risk Management
Ensure health center operations comply with regulatory, accreditation, and organizational standards
Monitor adherence to policies
Participate in audits, site assessments, and corrective action planning
Support patient safety and risk mitigation initiatives
Financial & Performance Management
Identify opportunities to improve operational efficiency and financial sustainability
Support payer, quality measure, and value-based care initiatives as applicable
Assist with budgeting, forecasting, and expense management at the clinic level
Reporting & Continuous Improvement
Participate in strategic planning related to growth, access, and service delivery
Use data to drive decision-making and continuous improvement
Requirements
Qualifications
Required
5–7 years of healthcare operations experience, preferably in ambulatory or clinical settings
Experience managing or supporting multi-site clinical operations
Strong understanding of outpatient clinic workflows and patient flow
Preferred
Bachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or related field
Master’s degree (MHA, MBA, or related field)
Experience with clinic expansion, new site openings, or practice acquisitions
Familiarity with quality measures, accreditation standards, or value-based care models
Experience with electronic health records (EHR) and healthcare data analytics
Fort Smith, Fayetteville, Little Rock, AR area
Knowledge, Skills, and Abilities
Strong operational and analytical skills with attention to detail
Proven ability to lead process improvement initiatives
Excellent communication, collaboration, and change…