Job Description:
Onni Group is hiring a Guest Services Agent in Long Beach, California.
About Onni Group
For over 50 years, Onni has been building communities where people live, work, and play. We’re one of North America’s largest privately owned real estate companies, with expertise in development, construction, property management, and hospitality across major cities including Seattle, Chicago, Los Angeles, Phoenix, Toronto, and Vancouver. Our hospitality portfolio includes Level Hotels & Furnished Suites and restaurant concepts such as Solette, Capo & The Spritz, Fora, and Dialtone.
At Onni, you’ll learn from experienced professionals, take on real responsibility early, and have room to grow.
Perks & Benefits
3 week (15 days) of Paid Time Off
Benefits include Health Care, Dental, Vision, HSA, FSA, Life Insurance, Short Term Disability, Accident Insurance, Hospital Indemnity Insurance, Critical Illness Insurance and Pet Insurance
401(k) with Employer Match
Employee Referral Program
Friends and Family Rates at Onni Hospitality Brands
Residential Housing Discount After 1 Year of Continuous Employment
Annual Education Allowance After 1 Year of Continuous Employment
Fun and Collaborative Company Culture with Lots of Team-Building Events
What Will You do?
Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs.
Administers check-ins and check-outs.
Coordinates the delivery of mail, messages, and packages.
Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff.
Provides a wealth of information to guests on various matters such as transport and restaurant advice.
Diffuses conflict or tense situations with residents, prospects and/or guests.
Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services
Coordinates Elevator reservations for Residents: move in, move out, delivery
Assists in a timely manner with all phone calls and emails from Residents and guests
Recruits Partners for our Onni Rewards program and continuously updates Residents
Ensures cleanliness and upkeep of amenity spaces by completing Property Walks
Maintains Service of Resident Lounge Coffee Machines and supplies
Refers multiple services (Housekeepers, dog walkers, etc.)
Assists with packages, auditing, dry cleaning and perishable arrangements.
Plans and brainstorms Resident events with Concierge, Resident Services and Property Management
Provides administrative duties as needed.
Communicates daily and upcoming events between Concierge Desk, Resident Services and Property Management
Performs other duties as required
What You Bring.
High School Diploma
College Courses in Property Management or related field, preferred
Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints
Excellent oral and written communication skills
Ability to work in very high paced work environment and excellent interpersonal skills
Must be professional, team-oriented and possess good work ethics
Excellent organizational and time management skills
Attention to detail and ability to work on multiple projects simultaneously
Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups
Must have a flexible schedule with the ability to work weekends, holiday and/or overnight.
Onni Properties, LLC (“Onni”) will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After…