Job Description:
Are you up passionate about supporting residents? Join one of the largest privately owned real estate companies in North America and grow your career with us. With mentorship, a progressive culture, and clear paths to advancement, ONNI is a place to build your future — not just hold a job. Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As an Overnight Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity! It may be everything you've been looking for.
ONNI Group is hiring a Guest Services Agent (Overnight) in Los Angeles.
Onni Group (onni.com) is one of the largest privately owned real estate companies in North America. For over half a century, we’ve been building communities for people to live, work, and play — spanning real estate development and construction, commercial property ownership and management, hospitality, and a growing presence in venture capital and technology. Our expertise reaches across major North American cities including Los Angeles, Seattle, Chicago, Phoenix, Toronto, and Vancouver. To date, we’ve developed, built, and now own or manage well over 50 million square feet of residential, office, retail, and industrial space — including more than 15,000 homes and 11,200 rental apartments — with another 28 million square feet underway across our markets. Employing thousands of people across North America, Onni continues to diversify beyond our real estate roots, including through Grey Owl, our technology company delivering managed IT, AI-driven security, and smart building solutions to commercial properties across North America.
In 2009, Onni entered the hospitality space with Level Hotels & Furnished Suites, and our portfolio has since grown to various hotels in Vancouver, Chicago, and Seattle, with plans to add and grow more. We’ve also expanded into dining, with restaurant concepts including Capo & The Spritz and Solette in Vancouver and Chicago, Fora in Chicago’s Fulton Market, and Dialtone, our coffee-by-day, wine-by-night concept.
At Onni, you’ll learn from experienced professionals across every part of our business, take on real responsibility early, and have clear room to grow — whether your path is in commercial real estate, hospitality, or the technology and innovation shaping what comes next.
Perks & Benefits :
Competitive pay and a comprehensive benefits package: Benefits include health care, including a $0 premium health care plan, dental care, vision care, health savings account, flexible spending account, life insurance, short-term disability, long-term disability, accident insurance, hospital indemnity, critical illness, pet insurance, and a 401(k) plan with an employer match. In addition, we offer:
3 weeks PTO
Annual education allowance of up to $1,000
Referral program
Residential housing discount after 1 year of continuous employment
Friends and family rates for our Hotel Properties throughout the company
What Will You do?
Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs.
Administers check-ins and check-outs.
Coordinates the delivery of mail, messages, and packages.
Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff.
Provides a wealth of information to guests on various matters such as transport and restaurant advice.
Diffuses conflict or tense situations with residents, prospects and/or guests.
Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services
Coordinates Elevator reservations for Residents: move in, move out, delivery
Assists in a timely manner with all phone calls and emails from Residents and guests
Recruits…