Description
ABOUT THE POSITION & ITS IMPACT
The Operations Coordinator is a cornerstone of our Entertainment & Specialized Services (ESS) team. This position ensures the smooth and efficient flow of operations, communication, and client coordination across admissions, intakes, discharges, and aftercare follow-up. You’ll work closely with internal teams and external partners, including clinicians, referents, entertainment industry professionals, and clients navigating life-changing emotional wellness work.
But beyond the administrative responsibilities, your work will deeply shape the client journey — not just as they enter treatment, but long after they leave. The encouragement you offer, the follow-up plans you coordinate, and the care you extend help clients transition into life beyond Onsite with support, clarity, and hope. You will be one of the steady voices clients trust most, ensuring they remain connected, resourced, and supported as they continue healing.
This position will be based in our Nashville, TN office but will require regular trips to Cumberland Furnace, TN (Onsite's campus) for tours and events. Reliable transportation and ability to commute is required. Some ability to work in a hybrid (in office and home) capacity will be allowed as well when appropriate.
ABOUT THE DAY-TO-DAY IN THIS ROLE
Serve as the administrative backbone of the ESS team, managing phones, emails, faxes, documents, and daily office tasks
Support the entire registration and paperwork process — uploading documents, tracking outstanding items, sending confirmations, reviewing referrals, and coordinating next steps with key stakeholders
Maintain and update databases, ensuring the integrity, accuracy, and timeliness of client information across systems
Assist with research, report preparation, correspondence, scheduling, visitor coordination, conference calls, and meeting logistics
Receive and evaluate incoming calls, memos, reports, and requests — determining significance and routing appropriately
Meet with clients and clinical teams to build individualized aftercare plans and contribute to continuing care discussions
Provide consistent follow-up after discharge to ensure continuity of care, offering support, intervention, and connection to resources
Maintain, grow, and refine referral networks and resource lists to provide clients with the most effective and personalized aftercare recommendations
Prepare bimonthly reports evaluating aftercare effectiveness, outcomes, and opportunities for improvement
Serve as a culture keeper by embodying the ANCHOR values and delivering Healing Hospitality in every interaction
And more…a complete job description can be made available upon request
ABOUT OUR BENEFITS & COMPENSATION PACKAGE
Onsite Wellness Group offers competitive compensation and benefits, including:
Competitive base pay with discretionary bonus opportunities
Medical, dental, vision, disability, and life insurance
401(k) with company match up to 4%
Attractive Paid Time Off policies
Ability to participate in Onsite’s workshops
Company Employee Assistance Program
And more!
ABOUT ONSITE WELLNESS GROUP
Our collective vision is to create an emotionally well world, to reconnect humanity to themselves, to one another and to the world around all of us. Our team members, guides, clinicians and practitioners all work together to serve clients from places near and far all operating under the guidance of our company values, our ANCHOR values. The principles of authenticity, nurturing, courage, humility, openness and resilience steer our decision-making, the norms within our organization and how we gut check our future.
Onsite Wellness Group is a family of brands that provide emotional wellness and hospitality initiatives, in-person and digitally, including Onsite Workshops, Milestones, Onsite Adventures, Onsite Entertainment, The Onsite Foundation, Onsite Digital, Miles Adcox, Human School, Orchard Hill, and The Oaks. The Onsite family of brands…