ABOUT onX
We’re a team of builders, adventurers, and risk takers using technology to help people confidently explore the outdoors. Driven by our mission to awaken the adventurer inside everyone, we build products that optimize every outdoor experience and inspire confidence to get out and go further.
We’re a high-growth tech company. The pace is fast, the work takes grit, and ambiguity is part of the job. As the world changes around us, we adapt - continuously evolving how we build, prioritize, and deliver.
Our business moves quickly, and there’s real opportunity to shape what we build next. Each of our verticals - Hunt, Offroad, Backcountry, and Fish - is at a different stage of maturity, which means the challenges you encounter and the impact you have will vary depending on where you sit and what the business needs most.
We operate with an experimentation mindset, continually iterating and improving how we solve problems. We expect our people to use the latest tooling, including AI, thoughtfully and responsibly, pairing human judgment with technology to increase quality, speed, and impact.
Our impact comes to life through the products we build, in the stories of our customers, and in our growing commitment to land stewardship and recreational access.
ABOUT THIS OPPORTUNITY
onX is seeking a Senior User Experience (UX) Researcher, Mixed Methods with a passion for uncovering customer insights and a track record of turning research into real product influence. Your focus will span the full product lifecycle, combining generative, evaluative, and quantitative research to build a holistic picture of our customers. You'll be part of our UX Research team, where we help onX build a deep, ongoing understanding of our customers, so product decisions are grounded in how people actually explore the outdoors with onX, helping our teams build with confidence. This is a great opportunity to be part of a dynamic, growing company focused on making an impact on the business, and to shape how onX understands its customers at the moments that matter most. This role will serve as the link between what we learn from onX customers and how product and business teams act on it. This role will report to the UX Research Manager.
WHAT YOU'LL DO
Essential Job Duties & Functions
Own end-to-end research
Independently plan and run research, both qualitative and quantitative, across the full product lifecycle to shape strategy and sharpen the onX customer experience.
Know which method fits which question, and bring sound judgment to every call you make: balancing speed with rigor, weighing tradeoffs honestly, and making decisions that keep your conclusions credible and your team confident in them.
Build cross-functional partnerships and influence to scale impact
Build deep knowledge of our customers and products so you can spot the right questions before anyone asks, challenge assumptions, and help shape product strategy and priorities.
Build close, trusted relationships with Product, Design, and other partners from day one — understanding their goals and context well enough to spot research opportunities together and scope studies collaboratively, not just deliver findings at the end.
Turn research into clear next steps — tell a compelling story with your findings and partner with Product, Design, Data Science, Business Intelligence, and Marketing to inform decisions.
Act as a go-to advisor when partners are running their own research by weighing in on study design and methodology to help strengthen their approach.
Coach non-researchers, contribute to shared research standards and practices, and look for ways AI can make our research faster, sharper, and easier to reuse.
Execute across mixed methods
Use qualitative methods like interviews, usability testing, diary studies, and other generative and evaluative approaches.
Design and execute quantitative studies, using descriptive and inferential statistics to turn survey, behavioral, and CX data into clarity…