We are seeking a passionate and dedicated Human Resource Business Partner at ooca. In this role, your primary focus will be on optimizing HR operations for our network of psychiatrists, psychologists, and mental health professionals. You will play a crucial part in ensuring their success and well-being while fostering strong relationships. Utilizing your expertise in HR management, organizational psychology, and legal compliance, you will streamline processes, drive talent development, and collaborate with stakeholders to achieve provider and company goals. Join us in making a positive impact on mental health by supporting our valued providers.
Along with seeking mental health professionals to join us, the Human Resource Business Partner is the key personnel who takes care of our providers so that they feel warmly welcomed at ooca, able and equipped to perform well, and together create a great impact on society.
We are looking for a passionate person who shares the values and goals of mental health in Thailand and who has the good mindset, skills, and ability to creatively and relentlessly make use of this position to make an impact on the world.
You have to be able to collaborate with multiple stakeholders i.e. product team, management team, customer service team (they take providers’ complaints), financial team, and also work with our dear providers to deliver both the success of the providers and company goals.
Key Responsibilities
Build and maintain strong relationships with mental health professionals on the ooca platform
Recruit, onboard, and retain providers both locally and internationally
Improve and streamline the provider recruitment process
Oversee daily operations and performance management of ooca providers
Develop and implement initiatives to support provider success
Manage talent development for providers and delegate external tasks
Plan and execute community-building activities among mental health providers
Ensure compliance with HR regulations and legal requirements
Handle provider and employee payroll to ensure accurate and timely compensation
Monitor provider-related data, including performance efficiency and satisfaction metrics
Set up clinic provider schedule for each month
Collaborate with cross-functional teams to align provider success with company objectives
Lead and support projects aimed at provider success while advancing organizational goals
Conduct research and provide insights for product development from the provider's perspective
Coordinate with providers on marketing projects and external partnerships
Continuously review and improve existing HR policies to foster positive change and growth
Oversee overall clinic operations and ensure the clinic environment, service readiness, facilities, and operational standards are properly maintained
Oversee the overall Customer Service function, including service quality, case handling, and customer experience-related issues
Review, improve, and streamline Customer Service processes to enhance efficiency, reduce operational errors, and improve service quality
Requirements
3-5 years of experience in HRD or HRM roles, with expertise in people management and leadership
Excellent interpersonal and communication skills in both Thai and English
Service-oriented mindset with a focus on maintaining positive relationships
In-depth knowledge and understanding of counseling, mental health, or psychiatry preferred
Proficiency in technical tools and platforms (e.g., Workable, Google Suite, forms, Metabase, ZCal, Notion, Canva)
Demonstrated success in community building highly valued
Tech-savvy and adaptable to new tools and technologies
Proactive, fast-paced, and self-driven attitude
Creative problem-solving skills and a drive for innovation
Strong multitasking and organizational abilities
Familiarity with legal aspects related to HR and consultancy agreements
Calm, patient, and adaptable to changing priorities and responsibilities
Benefits
Health Insurance
Annual…