About &Open
We're the global gifting platform for companies that care.
Our platform sources and sends gifts globally at scale, while our team supports with taste, thought and attention to detail. From creative and sourcing, to logistics + fulfilment, buying and sending - the &Open platform and integrations takes care of it all.
As a B Corp, we're all about less but better gifting. At the end of the day, it's not how much you send, it's how you make people feel that matters.
Our customers include OpenAI, HubSpot, Stripe, Canva, Notion, Linear, Clay and many more.
About the team
You'll lead and grow our product and design team.
You'll report to our CEO, and sit on the leadership team. Working directly with our CTO, and our Head of Engineering, you’ll decide what we build and how. A key relationship will be working closely with our Client Success team and VP of Growth and Marketing.
About the role
The corporate gifting sector is vast and fragmented, without a defined market leader—and our goal is to capture that position.
Many of the world's best brands already use &Open to take care of their gifting and merchandise. Our product has helped them bridge the confusing complexity of global gifting. The next stage is far bigger and more interesting. AI is changing how work gets done, and we are bringing gifting inside the tools and workflows our customers already use, people and agents in sync.
We've built a strong product practice, with a roadmap tied to company goals and a clear path from idea to shipped outcome. We look to innovate and iterate with a bias to action and rapid impact. We're hiring our first Chief Product Officer to lead that.
Your job will be to make &O the product that defines the category. That bridges complexity quantitative and qualitative thinking, with technology ground in the human experience.
We're still a scale-up, so it is all about leadership with action, you'll be expected roll up your sleeves when it matters, whether that's a key customer call, the first brief on a new bet or simply fixing an issue and deploying the repair yourself.
What you'll do?
Strategy and roadmap Be obsessive about the gifting experience, from the moment a sender picks a gift to the moment a recipient opens it, and use the product to make every step better.
Own the product strategy and roadmap, and resequence it with the leadership team as priorities change
Turn incoming ideas and customer asks into clear trade-offs: what we do, what moves, and what we say no to
Set success metrics and own the framework that shows whether product is working, from activation to gift volume to the recipient experience
Discovery and delivery Define how &Open takes an idea from discovery to release, including how we scope work, write product briefs and decide what ships
Set the standard for discovery and briefs, and step in personally on the projects that matter most
Work with engineering and design from scoping through to release
Work with operations so product decisions hold up across suppliers, fulfillment and global shipping
Build the feedback loop so what customers tell Sales, Client Success and Support shapes the roadmap
Customers and go-to-market Be the face of &Open's product on key customer and partner calls, from enterprise deals and renewals to strategic partnerships, and go deep on technical questions when they come up
Partner with Marketing on positioning, launches and product marketing in particular, so every release drives adoption and time to value for our customers
Equip our go-to-market team to sell the product and the roadmap, with clear positioning, launch plans and the training and materials they need.
Team and leadership Build and lead a high-performing product and design team: hire, develop, and set the bar for what great product work looks like at &Open
Make the product team AI-native, in how we build as well as what we build, and help lead how the wider company utilizes AI
Report product progress to leadership each week and…