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READY FOR YOUR NEXT CHAPTER?
Build the future of insurance with a team that values simplicity, empathy, and innovation.
Openly is redefining the insurance experience, replacing decades of complexity with clarity and modern technology. We’re the insurance provider people trust and the partner independent agents choose.
WHAT SETS US APART
- Technology that delivers: We use data to modernize underwriting and deliver tailored insurance solutions that fit how people actually live.
- Superior protection: Highly customizable coverage designed around what policyholders need.
- Effortless from quote to claim: Simple, intuitive workflows for independent agents and fast, human-centered care for policyholders.
OUR CORE VALUES
Our people are as important as our product. Collaboration, open communication, and work-life balance aren't just nice-to-haves, they’re at the core of how we operate.
We look for people driven by integrity, empathy, teamwork, curiosity, and urgency, because a great company starts with the right people.
DIVERSITY, EQUITY, & INCLUSION
We embrace individuality because everyone deserves to work somewhere they belong. We’re committed to building an inclusive culture that spans race, gender, age, religion, identity, and background.
JOB SUMMARY
The Property Claims Adjuster is a core individual contributor role within Openly’s Property Claims organization, responsible for managing homeowner property claims from first notice of loss through resolution. This position demands a combination of technical claims expertise, strong customer focus, and meticulous attention to detail; someone who can investigate losses thoroughly, produce accurate estimates, and deliver a superior policyholder experience at every touchpoint. The ideal candidate handles every file with integrity, approaches policyholders and claimants with genuine empathy, remains curious about coverage and causation, partners effectively with vendors and teammates, and brings urgency to resolving every claim.
This is a remote position open to US candidates, with a preference for individuals residing in the Mountain (MST) or Pacific (PST) time zones.
KEY RESPONSIBILITIES
CLAIM INVESTIGATION & COVERAGE ANALYSIS
- Manage end-to-end property claim handling from FNOL through closure, including supplements, ensuring timely and accurate resolution.
- Conduct thorough investigations including review of policy terms, coverage analysis, and determination of liability.
- Examine claims for potential subrogation opportunities and identify potential fraudulent issues.
- Determine the appropriate method of inspection (virtual, field, or third-party) based on claim complexity and circumstances.
- Conduct virtual inspections using video, AI-assisted tools, and other emerging technology platforms.
ESTIMATING & FILE DOCUMENTATION
- Complete accurate property damage estimates using Cotality estimating software, adhering to established standard practices.
- Prepare and maintain thorough file documentation, including coverage letters, estimates, activity notes, and settlement documentation.
- Adhere to reserving best practices and update reserves accurately throughout the life of the claim.
CUSTOMER SERVICE & COMMUNICATION
- Proactively handle claims with a commitment to timeliness and exceeding expectations.
- Provide superior customer service to policyholders, claimants, and agents throughout the claims process.
- Discuss claim status and provide regular updates to insureds, claimants, agents, and leadership, always maintaining clear and professional communication.
- Negotiate settlement of claims with insureds, claimants, and vendors with fairness and professionalism.
- Remain logged into phone queues to assist customers and respond promptly to inbound inquiries.
VENDOR & PARTNER COLLABORATION
- Manage and collaborate with vendor partners including…