The Opportunity
Ready to help shape the next phase of OpenWorks and do some of the best work of your life?
OpenWorks is a rapidly expanding defense and security company, headquartered in the UK and growing our presence in the US. We’re looking for a Technical Support Manager to play a key role in our US success, supporting our existing customer base and helping establish our new Detroit facility.
Combining hands-on engineering, customer demonstrations and field support, you’ll help customers get the most from our advanced counter-drone technology. As an early member of our growing US operation, you’ll have the opportunity to be a part of a newly formed team, shape how we work and grow your responsibilities alongside the business.
This role would suit a proactive, practical engineer who enjoys solving complex problems, building customer relationships and taking ownership. Whether you’re preparing equipment in the workshop, leading a demonstration or supporting customers at an outdoor test site, you’ll see the direct impact of your work.
Who We Are
OpenWorks is a rapidly growing business operating globally with a passion for exceptional engineering and building on a legacy of defense innovation in the North East of England.
Our products provide ultra-high performance, real-time detection, tracking, identification and targeting of dynamic aerial threats. They have been deployed internationally to protect high-profile military and civilian assets, and contribute towards the defeat of nuisance, misguided and maliciously deployed drones during operations.
We are very proud to have supported a wide range of law enforcement and military operators, protecting many of the most high-profile sites and individuals around the world.
The amazing things we do are only possible because of a dedicated and passionate team.
Why You’ll Love Working With Us
Join a high-energy, collaborative team where great ideas thrive, challenges are embraced, and people love what they do.
Here’s what our benefits have to offer:
Rewarding Success – Competitive salary, starting from $110,000, plus an attractive annual bonus alongside a structured pay progression framework.
Plan for Your Future – 401(k) with employer-matched contributions of up to 6%.
More Time to Recharge – 20 days of paid vacation plus 10 public holidays.
Health & Wellbeing – Healthcare and life insurance package.
What you’ll be doing:
Deliver customer demonstrations: Plan and run demonstrations and trials that showcase our counter-UAS systems, providing technical expertise to support new business opportunities.
Help customers succeed: Guide customers through system assembly, setup, implementation and operation, helping them get the most from our products.
Troubleshoot and repair systems: Diagnose and resolve mechanical, electrical and software issues remotely by phone or video, and in person at customer facilities and test sites.
Collaborate on technical solutions: Work with customers and internal engineering teams to resolve complex challenges, refine repair processes and proactively improve technical support.
Keep equipment ready: Prepare, test, maintain and manage demonstration equipment so it is reliable, available and ready for the next customer engagement.
Support early equipment builds: Coordinate and carry out prototype and low-rate initial production builds as needed, including assembly and testing.
Create clear technical documentation: Write and maintain operating and support instructions, trial plans and reports that help customers and colleagues use and support our systems effectively.
Help establish our US facility: Take practical ownership of day-to-day facility needs, including opening, securing and locking the site, and coordinating occasional facility tasks.
What we’re looking for:
Essential
Engineering qualification: A degree in electrical, software or mechanical engineering.
Hands-on technical experience: A background in electrical or mechanical repair, with practical…