Crisis Support Specialist (3rd shift/overnight)
Maine Crisis Line
(Remote position, in Maine)
Pay rate : $23 per hour
+Additional overnight shift differential of $4/hour, for hours worked between 10p - 8a.
The Opportunity Alliance is hiring Full-Time Crisis Call Specialist(s) to join the team with the Maine Crisis Line (MCL) .
Apply today to join our extraordinary team, helping individuals and families experiencing a mental health crisis. You will learn how to answer calls and text/chat messages on the crisis line and have the option to do all of this remotely! You will have opportunities for growth and development and the skills you learn in this job will be helpful for any career path. We look forward to bringing you on board!
The Mental Crisis Line is part of our continuum of crisis intervention and stabilization services and provides 24-hour telephone response for adults, families and children during a mental health crisis. This role provides invaluable experience to candidates with a background in social work and who have excellent communications skills, can remain calm in stressful situations, and truly have the desire to help others.
The ideal candidate will have a desire to help people in crisis, with the ability to establish rapport and engage in a calm manner while engaged with callers.
Are you passionate about helping people experiencing emotional distress, mental health challenges, or crisis?
Do you want to support people through some of their hardest moments?
Are you looking for meaningful work that makes a difference every day?
Would you like to gain new skills that will allow you to help others?
Have you worked in a call center? We can help you transfer those skills to crisis intervention.
Are you interested in expanding your knowledge of mental health, suicide prevention, and crisis support?
Do you thrive in a fast-paced environment where compassion and problem-solving go hand in hand?
As a Crisis Call Specialist , you will:
Work with callers to assess presenting problems and psychosocial stressors
Complete risk assessments to ensure the safety and well-being of callers experiencing a crisis.
Use effective programmatic systems to support the effective monitoring
Progress toward performance measures
Work collaboratively with Crisis Response Services in the eight Districts across the State.
You will receive training to become certified as a Mental Health Rehabilitation Technician from some of the best licensed clinical supervisors and certified in-house trainers in the State of Maine.
Schedule : This is a full-time, 40 hours/week, OVERNIGHT position.
8:30pm - 7:00am, Saturday through Tuesday
Location : Office is located in South Portland, but this position has the ability to work remotely (in Maine).
Must have the ability to attend an in-person orientation in South Portland.
Qualifications :
Associate Degree required
A year or more of crisis or mental health related experience preferred
Ability to earn the MHRT-CSP certification within 30 days of employment required – training onsite provided.
Must have solid oral communication skills, with the ability to communicate clearly, succinctly, and in a customer friendly manner, along with the competence to communicate with multiple parties during a crisis call. The ability to learn and understand written crisis call documentation skills. The ability to manage complex tasks effectively.
Previous experience working in a call center, customer service environment is a plus
Demonstrated ability to work effectively with complex information to address challenging situations
Ability to become familiar with DSM-V information.
Ability to work independently as well as in a team environment.
Flexible schedule is required.
Must demonstrate the ability and willingness to learn and understand the use of documentation software and resource applications proficiently enough to perform documentation while simultaneously engaging with clients on the phone. The ability to use…