Are you passionate about leadership, customer service, and making a positive difference every day? Vertas is looking for a dedicated Facilities Management Account Manager to join our Facilities Management Team.
Who are Vertas?Vertas delivers trusted, integrated facilities management solutions across Great Britain. Our team of 5,000 colleagues provides a comprehensive range of facilities services, including cleaning, catering, property design, recruitment, transport, and environmental management. You'll find us putting the customer at the heart of everything we do, while prioritising our colleagues' health, safety and wellbeing.
About the Role:As a Facilities Management Account Manager, you will play a key role in managing commercial relationships with customer organisations across a designated geographical area, ensuring the delivery of high quality Facilities Management services while identifying opportunities for business growth and diversification.
This is a hybrid role, offering a combination of home based working and travel to customer sites across Nottinghamshire. Regular travel will be required to support operational teams, undertake audits, review service performance, build customer relationships and identify opportunities for business growth.
You will be responsible for managing customer accounts, leading operational teams, ensuring service delivery remains compliant and commercially successful, and building strong relationships with customers to retain existing business and develop new opportunities.
Your responsibilities will include:
Building and maintaining positive relationships with key decision makers within customer organisations
Managing the delivery of Building Cleaning, Site Management and associated Facilities Management services
Providing technical advice and support to customers and employees
Leading, supporting and developing operational teams
Managing recruitment, retention, training and development of staff
Monitoring operational performance, budgets and service standards
Producing tender bids and supporting contract retention activities
Identifying and implementing new business opportunities
Reviewing existing contracts and implementing service changes where required
Managing associated Facilities Management functions including waste management, pest control, window cleaning, security and sanitary services
Conducting customer service reviews to ensure service delivery meets customer expectations
Monitoring financial performance across a portfolio of contracts
Deputising for the Senior Account Manager when required
Who are we looking for?
Previous experience within Facilities Management, Contract Management or Account Management
Experience managing service delivery across multiple sites
Experience leading and developing operational teams
Strong customer relationship management skills
Commercial awareness and experience managing budgets
A sound understanding of health and safety legislation and compliance requirements
Excellent communication, negotiation and problem solving skills
The ability to work effectively in a fast paced and customer focused environment
A relevant industry qualification at NVQ Level 3 or above is desirable
Experience managing and developing frontline employees
A full UK driving licence and willingness to travel regularly across Nottinghamshire is essential
What You'll Bring
Excellent leadership and people management skills
Strong customer care and relationship building abilities
Excellent organisational and time management skills
Commercial awareness and financial understanding
The ability to prioritise workloads and manage competing demands
A proactive and solutions focused approach
Strong written and verbal communication skills
A full UK driving licence and the ability to travel frequently to customer sites across Nottinghamshire
The right to work in the UK
Key Accountabilities
Providing positive leadership to Cleaners, Supervisors, Caretakers and Site Managers
Undertaking…