Data publikacji : Sep 25, 2026, 12:00AM
Orange Business is here!
About us Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role Technical Operational Role: Maintain IP PBX Avaya-RED and IPT equipment based on SOP’s and ensure immediate escalation to competent authority in order to ensure uptimes.
Experienced on Unified Communications, Contact Centers, Small & Midsize Business, Cloud Computing, Enterprise, UCaaS, CCaaS, and CPaaS, IP Office
Technical Consultancy Role : Ability to handle Techincal escalation role for Global large scale projects.
Key Spoc for
•Priority & Major Incident
•Problem Tickets
•Change & Operation Project Management
•Patch & Release Management
•Capacity Management
•Knowledge management (KEDB)
•Getting resolution from Third parties, Vendors and suppliers for fault resolution.
•Documentation (POA, RCA, RFC etc) and Operational reports.
•Additional responsible for High Level and Low Level Design Document.
Effective handling of Technical Escalations
Ensure Service Delivery as per agreed SOW / SLA
Troubleshoot High Severity incidents provide appropriate RFO/ RCA.
Mentor & Hand hold L1 and Junior Team member and enhance their performance
Participate in Change management , preventive maintenance , assess Risk and Impact
Take initiatives in learning, certifications & evaluating new Networking Technology & Tools
MIS customer report preparation on technology part
Work & Drive OEM for the escalated tickets
Driving Technical Knowledge Transfers & awareness session on best practices within team by proper training session
Excellent handling of Implementation projects
About you Rich Hands on experience of knowledge on Avaya-RED Voice Technology solutions – Telephony & Contact Center Technologies and good experience in administration & maintenance of IPT Solution, Avaya Voice solution, application & adjuncts.
In depth knowledge of Voice Telephony (Legacy & IPT) of Avaya, Contact Center, Unified Communication, Networking, Linux / Windows OS and SQL DB.
Hands on experience (installation and maintenance) on AVAYA-RED and additional experience on Contact center Products:
Administering and support of Avaya technologies as well as good understanding of IP telephony supporting contact centre environment.
Maintain and troubleshoot Avaya S8800 class media servers and G450, G650 media gateways running Avaya Communications Manager R6.2; and CMS in a dispersed voice network that includes multiple call centers
Call Center skills: Avaya Contact Center skills: Vectoring, VDN, Skills, Variables, System configuration, ARS Table, Routing Plan, Service hours tables, CMS Supervisor, Moves, Adds and changes, Avaya 1X agent, Avaya IP agent, Modular Messaging.
Maintains advanced telecommunication applications such as CMS, AES, CM8800, Modular Messaging. Execute project work related to the Voice/Telephony support area during service interruptions with minimal supervision.
Detailed knowledge of Avaya Communication 2.x-7.x in a distributed and centralized environment, Avaya Session Manager 6, VoIP (H.323 and SIP) and TDM, CTI applications in a Call Center environment, Avaya Peripheral Gateways, Avaya CMS, Modular Messaging, AES, ACCCM
Product installation and troubleshooting on Avaya Aura Communication Manager, Session Manager, System manager, Avaya Aura Experience Portal (AEP), Application Enablement Server (AES), Avaya Call Recorder (ACR), Avaya Call management system and Avaya Voice Portal (AVP) ( preferred).
Avaya Gateway…