Publication date : Aug 25, 2026, 12:00AM
About us Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role Job Responsibilities
To Involve in Design, build, run (L3 support) & engineering activities for NICE & Cisco contact center and ecosystem portfolio, you will be responsible for providing technical solutions to meet the various needs of our customer. Your involvement will be in full-life cycle of an implementation project, while interacting closely with the team & customer to meet specific needs throughout the project. Ensure technical lead for the Design, deployment, and operational support of Contact Center Solutions
Key Job Requirement & responsibilities- Design, BUILT and Operation
NICE CXOne ACD
Omnichannel Routing
Proactive Engagement
Digital Channels
Reporting and Analytics
Quality and Performance Management
Develop IVR application consuming Web APIs
Integrate IVR with CRMs (Sales force, SAP, MS Dynamic etc. ) using API web services, databases, CTI, and reporting
Custom Gadget development, modification agent desktop layouts custom screen popup
Cisco Webex Contact Center Develop IVR applications using flow designer
Develop IVR application consuming Web APIs
Integrate IVR with CRMs (Sales force, SAP, MS Dynamic etc. ) using API web services, databases, CTI, and reporting
Custom Gadget development, modification agent desktop layouts custom screen popup
Troubleshooting: Knowing how to collect data, troubleshoot common issues (e.g., agent desktop disconnects, call recording issues), and debug system components.
Analyze and Interpret business requirements to identify risks and design appropriate solutions
Collaborate with project team members to provide input, take scope of work and design specification
Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions
Produce HIGH- & Low-Level Design documents
Coordinate Customer Acceptance Testing
Development of monitoring tool for contact center & Recording Eco system
Development automation tools which reduce human intervention, save effort and improve availability of product.
About you Job Responsibilities
To Involve in Design, build, run (L3 support) & engineering activities for NICE & Cisco contact center and ecosystem portfolio, you will be responsible for providing technical solutions to meet the various needs of our customer. Your involvement will be in full-life cycle of an implementation project, while interacting closely with the team & customer to meet specific needs throughout the project. Ensure technical lead for the Design, deployment, and operational support of Contact Center Solutions
Key Job Requirement & responsibilities- Design, BUILT and Operation
NICE CXOne ACD
Omnichannel Routing
Proactive Engagement
Digital Channels
Reporting and Analytics
Quality and Performance Management
Develop IVR application consuming Web APIs
Integrate IVR with CRMs (Sales force, SAP, MS Dynamic etc. ) using API web services, databases, CTI, and reporting
Custom Gadget development, modification agent desktop layouts custom screen popup
Cisco Webex Contact Center Develop IVR applications using flow designer
Develop IVR application consuming Web APIs
Integrate IVR with CRMs (Sales force, SAP, MS Dynamic etc. ) using API web services, databases, CTI, and reporting
Custom Gadget development, modification agent desktop layouts custom screen popup
Troubleshooting: Knowing how to collect data,…