Purpose and Job Summary:
The Insurance Compliance Associate is responsible for supporting the monitoring and enforcement of insurance requirements across a portfolio of commercial loan servicing assets. This role ensures that borrower provided insurance coverage aligns with investor, regulatory, and servicing standards, while proactively identifying and mitigating risk through timely compliance reviews and remediation efforts. This position operates in a fast-paced environment, requiring strong attention to detail, sound judgment, and the ability to manage multiple priorities. The Associate plays a critical role in protecting the company’s and lender’s interests by maintaining insurance compliance, supporting audit readiness, and collaborating with internal stakeholders, borrowers, and third-party vendors.
Essential Duties and Responsibilities:
Conduct insurance policy compliance reviews to confirm alignment with servicing agreements and investor requirements
Perform quality checks on vendor-completed compliance reviews to ensure accuracy and adherence to standards
Identify non-compliant insurance items and coordinate remediation efforts with borrowers, insurance agents, and brokers to obtain appropriate coverage limits, terms, and deductibles
Manage a pipeline of loans to ensure non-compliant items are resolved in advance of renewal deadlines and within established timelines
Monitor workloads and proactively communicate risks, delays, or high-priority issues to management
Respond to internal and external inquiries with professionalism, ensuring appropriate escalation and follow-through as needed
Draft waiver and exception requests with minimal supervision for management review and approval
Assist in the preparation and compilation of documentation and data samples for internal and external audits
Support team coverage needs, including backup responsibilities for team members when necessary
Participate in team meetings and contribute to knowledge sharing and continuous process improvement initiatives
Maintain accountability for individual performance, deadlines, and team deliverables
Build and maintain effective working relationships with internal stakeholders, external partners, and team members
Execute lender placement and remediation activities to ensure gaps in required coverage are addressed and the lender’s collateral interest remains protected
Perform additional duties and special projects, as assigned
Education, Skills, and Experience
Bachelor’s degree or equivalent work experience preferred
1–4 years of experience in commercial insurance, loan servicing, or a related field
Knowledge of core insurance coverages, including Property, General Liability, Auto, Crime, Flood, Wind/Named Storm, and Earthquake
Understanding of commercial insurance principles and the ability to assess and mitigate risk
Proficiency in Microsoft Office (Excel, Word, Outlook) and experience with servicing systems or insurance tracking platforms preferred
Strong organizational skills with the ability to prioritize and manage a high-volume workload under tight deadlines
Demonstrated attention to detail and commitment to accuracy in data review and documentation
Ability to work independently while contributing to a collaborative, team-oriented environment
Effective written and verbal communication skills, with the ability to interact professionally with internal and external stakeholders
Strong analytical thinking, problem-solving, and critical reasoning capabilities
Ability to handle confidential information with discretion
Adaptability and resilience in a dynamic, fast-paced work environment
Positive, solution-oriented mindset with a focus on continuous improvement
Annual base salary gross: $80,000 - $90,000 (OH and Remote only). The base salary range represents the estimated low and high end of ORIX’s salary for this position based on geography. Actual base salaries will vary and will be based on various factors, such as candidate’s…