We are seeking a RETAIL FISHING MANAGER to join the Orvis Team! This is an onsite position.
As an Orvis Retail Fishing Manager, you support the Store Manager in recruiting, developing, and encouraging the team of associates to inspire customers to love the adventure and wonder in nature. You oversee all aspects of the fly-fishing department, where the soul of the brand comes to life. As a sales floor leader, you embody Orvis core values as you deliver world-class customer service, whether it is outfitting a customer for the trip of a lifetime or teaching a group of new fly fishers how to cast for the first time. Your relationship with the community is not bound within the walls of the store - you actively engage fly fishers of all skill levels through education, support, and genuine enthusiasm.
For more than 165 years the Orvis name has stood for outdoor traditions, quality, and customer satisfaction. At Orvis, we do not sell what we, ourselves, would not be proud to own or give as a gift. Our associates deserve to be proud of our service and our products, and we rely on every associate to apply our “pride of ownership” credo to drive our quality. “Good enough” is not our standard. We need to strive for perfection in our products and customer service, to propel our growth and the pride that will fuel our team.
Position Interfaces:
This position reports to the Retail Store Manager.
Responsibilities:
You empower your team to deliver world-class customer service through empathy, critical thinking, and customer centricity
You are an ambassador of the brand, aligned with the Orvis Vision, Mission, Core Values, and Culture
You have in-depth knowledge of our products and services and serve as point person for training fly fishing associates on technical product knowledge, rigging, and instruction
You lead by example as a sales professional, engaging customers in all departments throughout the store
You are entrepreneurial and able to leverage assets across Orvis’ omnichannel retail platform
You communicate the Orvis brand and its lifestyle through creative and effective presentations, maintain visual standards, and maximize sell-thru by product placement and signage
In coordination with the Store Manager, you recruit, develop, train, and coach associates who are bought into the company’s vision and mission, and create a pathway for growth
Competencies and Requirements:
Independent leaders who can learn on the fly, demonstrate integrity and mutual respect, and create a fun and energetic store vibe
Passion for the outdoors with strong expertise in fly fishing and fly tying, and a love for sharing knowledge
Excellent retail business acumen including selling skills, visual presentation, and sales analysis
Ability to handle ambiguity, use sound judgement, and solve problems for customers and associates
Up-to-date computer skills with the aptitude to learn and utilize business programs as well as the ability to teach these programs to the team
Physical strength to reach, move, and handle merchandise in high and low areas, lift up to 30 pounds, and the stamina to execute floor sets
Physical ability to be on feet (standing/walking) for extended periods of time
Desired Qualifications
College degree
Merchandising experience
Knowledge of upland hunting
Orvis Company associates take pride in our world-class service and products, treating customers, vendor partners, and each other with integrity and mutual respect. We work in a supportive, team-oriented environment, focusing on performance, continuous improvement, and exceeding our customers’ expectations – both internal and external. The Orvis Company and our associates are committed to giving back to our communities and protecting nature.
About Orvis:
In 1856, Charles Orvis founded the Orvis Company in Manchester, Vermont, offering the finest fly fishing equipment, and priding himself on customer satisfaction and service. Today, along with our world famous fly-fishing gear, Orvis offers…