About Jerr-Dan, an Oshkosh company
For over 45 years, Jerr-Dan has redefined the vehicle towing and recovery industry. Few professions can match the heart and soul of a tow owner/operator. Day after day, night after night, these real-life road warriors rise to meet a world of challenges – the elements, passionate “customers,” competitors and the many documented dangers of driving – without hesitation or complaint, and without fail. Due to the extreme nature of their job, they have high expectations of themselves and those they work with. This is why Jerr-Dan relentlessly strives to build our trucks to exceed those expectations and promote along the road safety.
Product Training Specialist (Heavy Duty / Towing Applications) serves to support the primary subject matter expert (SME/Lead Product Training Specialist) for assigned heavy-duty product lines, with hands-on expertise in product operation, application, and real-world performance. This role supports technical product execution, field validation, and customer application support while acting as the supportive voice of the customer and end user into Engineering, Sales, Marketing, and Product Development. This role may utilize specialized software to research, configure, maintain, and update materials for customer training.
YOUR IMPACT
Product & Application Expertise
Support the Heavy Duty / Towing SME, including rotator and high-capacity recovery equipment.
Operate heavy-duty equipment in real-world environments to validate performance, safety, and application suitability.
Provide supportive guidance on towing, lifting, rigging, recovery methods, and equipment capabilities to internal teams, dealers, and customers.
Field Testing & Engineering Support
Partner with the SME and Engineering to define “jobs to be done,” test objectives, and validation criteria for new and existing products.
Prepare and execute test procedures, including equipment setup, rigging, structural testing, and field trials.
Support New Product Development (NPD) initiatives through hands-on testing, evaluation, and performance feedback.
Act as a technical advisor during product issue resolution, performance investigations, and improvement initiatives.
Customer, Dealer & Application Support
Assist with advanced application support to customers and dealers, including troubleshooting, configuration guidance, and performance consultation.
Support customer confidence during pre-sale and post-sale engagements through demonstrations, field follow-up, and application training.
Develop as a trusted technical liaison between the business and the towing industry.
Training & Knowledge Transfer
Support the development of end-user and dealer training programs focused on proper application, operation, and safety of heavy-duty equipment.
Create training materials, technical guides, and application documentation for internal and external use.
Marketing & Industry Alignment
Assist SME with Marketing to ensure technical accuracy, proper application, and industry-relevant language in product messaging, visuals, and content.
Assist SME on development of demonstration scripts, “how-to” content, and application-focused media.
Assist with review of customer-facing materials to ensure alignment with real-world use and towing industry standards.
MINIMUM QUALIFICATIONS
High School Diploma or its equivalent.
Experience in heavy truck operation and maintenance.
Ability to travel up to 25%.
STANDOUT QUALIFICATIONS
Three (3) or more years of experience in heavy equipment operation and maintenance.
Excellent verbal and written communication skills.
Commercial Driver’s License (CDL).
Knowledge and experience with Jerr-Dan specific machines.
Experience conducting training to a variety of audiences.
Technical education or degree
Technical and mechanical aptitude.
WORKING CONDITIONS
The following represents general working conditions for this role. Specific conditions may vary depending on business needs and individual circumstances.
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