About Pierce, an Oshkosh company
At Pierce Manufacturing, we build trucks that protect people and communities around the world. To our team, there is no room for anything less than providing the absolute best. Since 1913, building truck bodies on Model T Ford chassis in an old converted church has evolved to creating highly customized, carefully designed and engineering pumpers, aerials, tankers and rescue units that have no equal. Today, you'll find more than 30,000 Pierce apparatuses on the road that are making a difference in people's lives, every day. To us, every step in the process of building our trucks is personal. From innovation and expertise, to the customization and service. Our trucks are designed to perform under the toughest conditions.
The Senior Quality Manager leads customer-facing quality operations to ensure fire apparatuses meet Pierce Manufacturing's quality standards, customer expectations, and delivery commitments. This role oversees checkout, testing, final inspections, customer inspection readiness, and quality issue resolution. Working closely with Manufacturing, Engineering, Operations, and Aftermarket, the position drives accountability, reduces recurring defects, and improves first-time quality.
YOUR IMPACT:
These duties are not meant to be all-inclusive and other duties may be assigned:
Serve as a member of the site leadership team, contributing to the development and execution of business strategies while driving a culture of quality, accountability, and continuous improvement.
Lead, develop, and retain a high-performing quality organization, including supervisors, team leads, inspectors, and support personnel. Establish clear expectations, performance standards, and accountability while championing Oshkosh's People First competencies.
Direct and oversee customer-facing quality operations, including final inspections, checkout, testing, and Final Product Evaluation (FPE), ensuring products meet established standards for functionality, workmanship, craftsmanship, and customer expectations prior to shipment.
Partner with Manufacturing, Engineering, Supplier Quality, and Aftermarket teams to identify and eliminate recurring defects, strengthen manufacturing processes, improve first-pass quality, and reduce rework and production inefficiencies.
Lead the development, implementation, and continuous improvement of the Quality Management System (QMS), ensuring compliance with applicable ISO 9001 standards, corporate requirements, and customer-specific quality expectations.
Establish and drive effective root-cause analysis and corrective action processes by leveraging customer feedback, warranty trends, inspection results, and manufacturing performance data to prevent recurring quality concerns.
Define and monitor key quality performance indicators, including defects per unit, out-of-process tasks, first-pass inspection acceptance, customer and dealer rejects, rework hours, and quality-related shipment delays. Drive accountability through regular performance reviews and measurable improvement plans.
Establish and maintain quality standards, inspection procedures, and product release criteria, ensuring identified concerns are appropriately addressed and safety, quality, and delivery risks are escalated and resolved.
Build quality capability across the organization by promoting a Plan-Do-Check-Act culture, developing site leadership and work teams, sharing best practices, and embedding lessons learned into sustainable manufacturing processes.
MINIMUM QUALIFICATIONS:
Bachelor's degree in a related field
7 plus years of related work experience
Ability to travel up to 10%
STANDOUT QUALIFICATIONS:
Quality Management or Six Sigma certification.
Experience with ISO 9001, Lean Manufacturing, and continuous improvement.
Experience leading large, cross-functional teams.
Proven success reducing defects, rework, and customer quality concerns.
Strong change management and organizational leadership…