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Job Title:
Banquet Captain
Department:
Business Advancement | Blackwell Food and Beverage Operations
Job Description
The Blackwell Inn & Pfahl Conference Center – The Ohio State University
Are you a hospitality professional who enjoys leading teams, creating exceptional event experiences, and thriving in a fast-paced environment? Join our team at The Blackwell Inn & Pfahl Conference Center, where attention to detail, teamwork, and outstanding guest service are at the center of every event we host.
About the Role
As the Banquet Captain , you will work closely with the Food & Beverage Manager and Assistant Banquet Manager to ensure successful execution of banquet and conference events from start to finish. You will serve as a key on-the-floor leader, coordinating event operations, supporting staff, and ensuring every function is delivered according to hotel standards and guest expectations.
This position combines event leadership, team supervision, and operational coordination, making it an excellent opportunity for someone who enjoys managing details, mentoring team members, and creating memorable guest experiences.
What You'll Do
Event Operations & Service Leadership
Review and interpret Banquet Event Orders (BEOs) to ensure accurate event execution
Coordinate banquet and meeting space operations to meet guest and organizational expectations
Monitor daily and weekly event communications to determine staffing needs and operational requirements
Maintain a visible leadership presence before, during, and after events to ensure exceptional service delivery
Oversee the proper set-up and tear-down of banquet functions, meeting breaks, and bar operations
Ensure compliance with hotel policies, service standards, and operational procedures
Support seamless event execution by coordinating with internal departments and event staff
Team Support & Administrative Responsibilities
Assist with recruiting, training, coaching, and developing full-time and student employees
Help maintain appropriate staffing levels to support banquet and conference operations
Monitor banquet inventory and requisition supplies as needed to meet projected business demands
Support administrative responsibilities including scheduling, payroll processing, and event billing
Promote a positive, collaborative, and guest-focused work environment
What Makes You a Great Fit
You are highly organized and detail-oriented with strong event execution skills
You enjoy leading teams and motivating others to deliver exceptional service
You thrive in fast-paced environments and can adapt quickly to changing priorities
You communicate effectively and collaborate well with both guests and team members
You take pride in creating memorable experiences and maintaining high service standards
Schedule & Flexibility
The Blackwell Inn operates 24 hours a day, 7 days a week. This position requires flexibility to support business needs, including evenings, weekends, holidays, and special events.
Required Qualifications
High School diploma or…