Date Posted:
2026-11-03 Country:
United States of America Location:
OT423: TD - DALLAS, TX 2421 State Highway 161 Frontage Road, Irving, TX, 75062 USA We are made to MOVE you. Moving 2.3 billion people a day, Otis is the World’s leading provider of elevators, escalators, and walkways. We give people freedom to connect in a taller, faster, smarter world.
Otis Elevator Company is searching for a highly motivated Sr Manager, Modernization to provide direction, support, and leadership for all Modernization field operations within the Central region.
Location: Remote, U.S
Travel : 50% travel required
Your Leadership Impact
Provide leadership, training, and technical direction to Modernization employees and field operations staff, including support for large bids
Analyze office‑level financial results, identify variances and drivers, report and support findings with corrective actions
Monitor field tests as well as first inspection and data reports
Collaborate with field teams to diagnose and resolve equipment issues and critical customer concerns, ensuring operational continuity and customer satisfaction
Analyze complaint trends and implement solutions to address systemic issues and enforce adherence to estimated schedules
Champion operational excellence through process accountability across the Modernization field Operations team within the Operating Area
Develop and communicate recommendations for product designs and performance requirements
Responsible for the quality of all modernizations in the Operating Area
Your Experience:
High school diploma or equivalent required; bachelor’s degree preferred
5+ years elevator industry experience required
Management experience required
Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
Benefits:
401(k) plan that includes generous company match and a separate automatic retirement contribution
Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
Three weeks paid vacation and paid company holidays
Paid sick leave - Employee assistance and wellness incentive programs
Life insurance and disability coverage
Voluntary benefits, such as legal, pet, home, and auto insurance
Birth/adoption and parental leave benefits
Adoption assistance
Tuition reimbursement program
Peer recognition and service anniversary awards, as well as spot performance bonus opportunities
Work Authorization:
Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that…