Who we are
OTIV is a Ghent-based company leading the autonomous revolution in rail. We are on a mission to increase safety and efficiency of railway operations by teaching rail vehicles to drive autonomously. By making trains more efficient and safer, we actively contribute to a modal shift and a greener future. We bring this vision to life by a unique focus on the most challenging environments such as cities, shunting yards and industrial sites. Thanks to high-profile partners and world-leading clients such as Deutsche Bahn, SNCF Group, ArcelorMittal and CAF we deliver the future of railway operations today.
OTIV is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. OTIV strives to create an environment in which all employees feel confident in their ability to bring their authentic selves to work and secure collaborating with colleagues and customers.
What you will do
As our Operations Manager, you make sure every OTIV product is built to quality standards and delivered on time and in full. You own the product chain from supplier to customer: procurement, production, quality, stock, logistics, deployment and customer support . Our products combine hardware and software, so you make sure every unit ships with the right hardware generation, software release and configuration, and stays that way in the field. As the final link in our define-build-sell-deliver product cycle, you work closely with Product, Engineering, Sales and Project Delivery. Our product range is broad: from OTIV.ONE deployments for industrial customers, to OTIV.TWO integration projects for OEMs and PTO customers (requiring retrofits), and selected projects in Supervised Autonomy. You lead our two Operations Engineers, build the team as we scale, and report to the Operations Lead.
This role is for people who like a challenge: in OTIV's next phase, new products need to be productized, and our Ops processes scaled and maintained.
Tasks and responsibilities
As Operations Manager at OTIV you will
Play a key role in building the team, together with our Operations Engineers
Run S&OP: plan what to build and when, based on sales, project delivery, supplier availability and capacity
Own operational KPIs, with on-time, in-full delivery as the north star
Prepare operations for new products moving from development into production
Procurement & supply chain
Own procurement and supplier management & selection, connecting suppliers with Engineering (specs, quality) and Sales (planning, delivery)
Manage bulk orders and subcontracting of (sub)assemblies
Own BOMs in the ERP, cost of goods and stock management, including stock counts
Run international shipments, including customs
Deployment & customer support
Own the flow from sales order to deployment and support
Make sure the right people are lined up for every deployment, from our own team or partners, so our Project Managers can execute customer projects
Build and continuously improve our customer support function and feedback loop
Quality, systems & processes
Align with Engineering on software releases: plan, validate and roll out updates to units in stock and in the field
Own product quality, from incoming quality control to factory acceptance tests (FAT)
Own the product operations part of our V-cycle: production, acceptance testing, installation and deployment
Own Odoo, our ERP, and all product operations processes in it
Build and improve operational processes and keep them audit-ready (ISO)
Requirements
7+ years in operations, supply chain or procurement in a hardware/electronics, industrial or manufacturing environment
Strong in procurement and supplier…