Overview
Otterbein SeniorLife at Sunset Village is seeking a caring and compassionate person to serve in a Part-Time supporting role within the Marketing group. This position is scheduled for up to 20 hours/week (Mon-Fri; between 3-5 days/week).
The Marketing Specialist collaborates with Central Intake, Healthcare Navigators, community leadership, and interdisciplinary team members to support occupancy growth and exceptional customer service throughout the resident journey. This position serves as a key liaison between prospective residents, families, referral partners, and the community to facilitate admissions, coordinate move-ins, support census development, and ensure a positive resident experience. The Sales and Marketing Specialist participates in marketing and sales initiatives across all levels of care and supports community outreach efforts to promote Otterbein's services.
At Otterbein, you’re more than an employee, you’re a Partner in Caring. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make.
Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care.
Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind.
Responsibilities
Provide exceptional customer service to prospective residents, residents, families, referral partners, and other customers throughout the resident journey.
Collaborate with central intake team, marketing, and ministry leadership teams to facilitate successful admissions and address barriers impacting census growth.
Develop and maintain strong relationships with internal and external customers to increase referrals and support occupancy goals.
Serve as the community representative throughout the admissions process.
Facilitate communication regarding admissions, discharges, and census changes between the community and central intake team.
Assist with completion of admission agreements within established timelines.
Verify and complete daily census reporting.
Provide tours to prospective residents, rehabilitation guests, and families.
Qualifications
High School Diploma or GED required.
Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Marketing, Nursing, Social Work, or related field preferred.
Experience with Electronic Medical Records (EMR) systems and Customer Relationship Management (CRM) software preferred.
Knowledge of long-term care payer sources, including Medicare, Medicaid, Managed Care, and commercial insurance preferred.
Experience in admissions, intake, healthcare operations, customer service, business development, marketing, sales, or related healthcare field preferred.
Proficient with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
BENEFITS*
Health & Wellness
Vision & Dental Insurance
Pet Insurance
Life Insurance
Employee Assistance Program (EAP) for personal and professional support
Financial Security
401(k) Retirement Savings Plan with company match
Paid Time Off (PTO) that accrues immediately from day one
Access to DailyPay , enabling you to access up to 100% of your earned wages on a daily basis
Tuition Reimbursement up to $5,250 per year for ANY field of study
Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
Legal & Identity Theft Protection
Growth & Development
University Partnerships with University of Cincinnati, University of Toledo , and Hondros College for exclusive tuition discounts
Multiple Partner Discounts available for various products and services through Access Perks
Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work
*Some benefits,…